want to be that engineer name should be reflected in activities filed and with timings

[Jyoti Malhotra]

Hi Team,

When we assign ticket to any engineer, i want to be that engineer name should be reflected in activities filed and with timings, like since how many hours this ticket assigned to that Engineer.

Please help me with this query.

Thanks!

[Jyoti Malhotra]

Hi Atul,

It looks like resolved now.

Thank you! for your guidance and support.

Thanks

JM

[Dr Atul G- LNG]

Good to know @Jyoti Malhotra 

[Mark Manders]

This makes no sense. The activity log shows who did the activity. If you do it, then your name shows up there. It is against any practice (good or bad) to cover up who did something on a ticket. That needs to be identifiable. 

[Mark Manders]

Looking at the questions you are asking, this is part of a bigger requirement you are now asking piece by piece on the community. It would be beneficial for yourself, to just provide the requirement, offer the solution you thought off and where you are stuck. Other solutions are easier given if the total requirement is clear.