What is the Priority Determination Matrix for Service requests?

[Umesh G]

What is the Priority Determination Matrix for Service requests?

[Dr Atul - LNG]

Hi @Umesh G 

Ootb there is no priority matrix for SR, bcz SR is like a standard way of fulfilling the user ask. You can use the same logic and build your own priority matrix for SR as per the item and item nature 

[Ankur Bawiskar]

@Umesh G 

same question asked again?

Any reason?

Your earlier question already has response

How do we categorize and prioritise service requests ? 

[Umesh G]

Hi @Ankur Bawiskar ,

Thanks for the reply.

Do you have any doc for understanding the Priority Determination Matrix for incidents?

Thank You,

Umesh

[Dr Atul - LNG]

Hi @Umesh G 

https://youtu.be/xnEKdDfjNeA