What is the Priority Determination Matrix for Service requests?

Umesh G
Tera Contributor

Sunday

What is the Priority Determination Matrix for Service requests?

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Umesh G

yesterday

Hi @Umesh G 

 

https://youtu.be/xnEKdDfjNeA

 

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CIS - ITSM Batch 3 | Day 10 | Incident - Contextual Search - Priority Lookup - Ref _Ac- Ref- Contri
CIS - ITSM Batch 3 | Day 10 | Incident - Contextual Search - Priority Lookup - Ref _Ac- Ref- Contri
youtu.be/xnEKdDfjNeA
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Umesh G

yesterday

@Umesh G 

incident priority matrix is easily available in docs

Define priority lookup rules 

Managing incident priority 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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