What is the Priority Determination Matrix for Service requests?

[Umesh G]

What is the Priority Determination Matrix for Service requests?

[Ankur Bawiskar]

@Umesh G 

incident priority matrix is easily available in docs

Define priority lookup rules 

Managing incident priority 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏