when clicking "Open App Engine Studio", the message "The page you are looking for could not be found

[zmh_paoxiao]

After clicking "Start Building", when clicking "Open App Engine Studio" or "Open Creator Studio", the message "The page you are looking for could not be found." appears.

[Dr Atul G- LNG]

Hi @zmh_paoxiao 

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

 Recommended Steps

1. Log in to developer.servicenow.com

2. Go to your Profile

3. Select Change User Role

4. Change the role from AES to admin

5. Save the changes

6. Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

---

 Workaround (if it still doesn’t work)

1. Assign the admin role

2. Log out and log back in

3. Assign the AES role

4. Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.

[Dr Atul G- LNG]

Hi @zmh_paoxiao 

If the issue is still there, release the instance and take a new one, then check again

[Nikhil Bajaj9]

Hi @zmh_paoxiao ,

Naviagte to developer.servicenow.com and login. Once logeed in- click on Arrow next to your name and you will be able to see many options- select Change role and change it to Admin and check again. 

If it is not working then try to repair Studio (AES) plugin.

if my answer helped you, please mark it- solution accpeted.

Regards,

Nikhil Bajaj