Why user cannot find cat items with search functionality in topics

[rmaroti]

Hi Everyone,
A User cannot find cat items with search functionality in topics.
A catalog item is already there but when use a search functionality in topic then not getting it see below screenshot:

But the same catalog item available over there below but not getting when we search with same name, what will be the issue? and there is no any user criteria on catalog item :

[GlideFather]

Hi @rmaroti, does the user have access to it?

Try impersonate/log for admin to see if it is visible or not. Then you check the user criteria that is what gives permissions to access items on Portals.

Quick debugging tip: try to search for any other item names:
- if you see others and not this particular one, it is a problem of that one item,
- if you don't see any item at all, it is a problem with the search 

[Dr Atul G- LNG]

Hi @rmaroti 

I can search here, and I think it works only for those queries that have been raised, not to show from the catalog item database. This is the expected behaviour

.

[GlideFather]

@rmaroti yes @Dr Atul G- LNG is right, the field is to filter records from the queue, not for all the items on Portal, for that use the search bar above, in the top of the portal window.

Perhaps you will need to go to homepage as the screenshot of your doesn't seem to have the search bar

[GlideFather]

@rmaroti