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Workspace || Pop up modal for reference fields not populating field

YogithaB
Tera Contributor

Hello,

 I'm experiencing an issue with popup modals for reference fields. When pressing the magnifying glass next to the field, the popup displays the correct list of records, but when I select a record, the modal closes, and the field on my form is not populated. This remains true for all reference fields available on the workspace, works fine in "normal" UI. 

Any help would be greatly appreciated!

1 REPLY 1

Ankur Bawiskar
Tera Patron

@YogithaB 

screenshots please and also is this custom UI action etc

share scripts as well

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader