Seeking best practices for controlled, successful citizen development

[cdesousan]

Hi all, we’re looking for inspiration and practical examples of how organizations make citizen development both successful and controlled. We would greatly appreciate any governance approaches you can share, along with your views on the future direction of citizen development. Thank you in advance. 

[GlideFather]

Hi @cdesousan,

when it comes to best practices, Best Practice Library (ex- Now Create) is a good source to start:

• Citizen Development Framework​
• Citizen Development & App Engine - Recommended Implementation Sequence 

Another source be the SN University:

• Create a Citizen Development Program
• ServiceNow Citizen Developer Core Skills
• ServiceNow Citizen Developer Advanced Skills

And last but not least, the SN Docs:

• Delegated development

I know these are quite general, feel free to ask questions if you want to know something more specific. What module, what scope, what process, ... 

[Dr Atul G- LNG]

Hi @cdesousan 

https://mynow.servicenow.com/now/best-practices/assets/citizen-development-framework

[abirakundu23]

Hi @cdesousan ,

Could you please follow the below links ?

https://www.servicenow.com/solutions/creator-workflows/citizen-development-program.html

https://www.servicenow.com/community/developer-forum/best-practices-for-citizen-development/m-p/1611...


https://www.servicenow.com/community/citizen-development-center/citizen-development-train-the-citize...


https://www.youtube.com/watch?v=OAUxol8nB9E


https://www.youtube.com/watch?v=CWvtQ6LJfRA

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