My device -Windows 11, I am using Outlook (New), my issue is that I used to be able to drag emails straight out of Outlook (Classic) and attach them to tickets in SNOW (Operations environment NOT employee centre) file type = .msg. Looking forward to ...
Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?
Have you ever wondered why, even with the right data and tools, teams still struggle to work efficiently on ServiceNow?The answer often lies not in the processes themselves but in how those processes are experienced. Traditional interfaces, though fu...
Hello,I need a Incident Management Dataset of around 10k records (.csv) with all fields to train an AI model on analyzing SLA in ServiceNow Incident Tickets. any suggestions on how can I get that?Thanks
We are looking for ServiceNow customers with a detailed playbook for an extended ServiceNow outage, specifically for IT departments in Healthcare. Would love to connect with you and partner on "worst case scenarios" and continuing operations.
Hi everyone,I have a specific question in regards to the best practice approach of deploying hotfixes for scoped applications. The use case is the following:We have multiple custom applications being live in Production. All these applications have be...
Hi All, We are having one problem here with Policy Approval record from Employee Center Portal.We are unable to view the content of the policy and details of it on portal while approving or rejecting the record on portal. When I saw the documentation...
We have created intake form requests using Contract Management Pro in Legal Service Delivery from the Employee Center using catalog items and producing the workflow through record producers. We realized that in order to generate a contract request an...
How to avoid date overlap in registrations? (No business rule)
Hi, Unsure if this shows up in the correct forum, but here we go....working for Infosys now but previously 24 years at IKEA managing the Foundation Data / Core Data, we have a security restriction on accessing the back end with all the data pending G...
Please delete post, it is in the wrong section
hiii iam working on record producers i am getting the issue while fetching values based on currently logged in user through default value variable.Help me to resolve the bug
Having a time confiming if what we're trying to produce is possible. We've been using Tableau for an aging 'grid' broken out by Assignment Group & Weekly Aging with ticket counts in the body. We've seen that SNOW reports can produce X & Y axis, but c...
When I login my PDI, I got cookies like screenshot1, and I can not get these cookies in openframe. For comparison, screenshot2 is normal cookies.Looking forward to someone's reply
Problem Description:I’m facing a very strange issue in our DevOps setup that I’ve never encountered before. We’re running a multi-branch CI/CD pipeline on Jenkins integrated with GitHub and ServiceNow DevOps. For some reason, the pipeline randomly re...