ITSM Module
Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?
Forum Posts
ServiceNow Configurable Workspaces: The Future of Unified Experiences
Have you ever wondered why, even with the right data and tools, teams still struggle to work efficiently on ServiceNow?The answer often lies not in the processes themselves but in how those processes are experienced. Traditional interfaces, though fu...
Incident Management Dataset
Hello,I need a Incident Management Dataset of around 10k records (.csv) with all fields to train an AI model on analyzing SLA in ServiceNow Incident Tickets. any suggestions on how can I get that?Thanks
Extended Downtime Procedures
We are looking for ServiceNow customers with a detailed playbook for an extended ServiceNow outage, specifically for IT departments in Healthcare. Would love to connect with you and partner on "worst case scenarios" and continuing operations.
Resolved! Question: Deploying hotfixes for custom scoped applications
Hi everyone,I have a specific question in regards to the best practice approach of deploying hotfixes for scoped applications. The use case is the following:We have multiple custom applications being live in Production. All these applications have be...
Unable to view the Policy Content on Policy Approval Record on My Tasks on Employee Center Portal
Hi All, We are having one problem here with Policy Approval record from Employee Center Portal.We are unable to view the content of the policy and details of it on portal while approving or rejecting the record on portal. When I saw the documentation...
Creating a contract request with contract management pro in employee center
We have created intake form requests using Contract Management Pro in Legal Service Delivery from the Employee Center using catalog items and producing the workflow through record producers. We realized that in order to generate a contract request an...
Prevent date overlap in registrations
How to avoid date overlap in registrations? (No business rule)
Business Stakeholder vs Dashboards
Hi, Unsure if this shows up in the correct forum, but here we go....working for Infosys now but previously 24 years at IKEA managing the Foundation Data / Core Data, we have a security restriction on accessing the back end with all the data pending G...
Resolved! Excel sheet to replicate TPRM Risk Scoring
Please delete post, it is in the wrong section
Script in record producer's variable field default value is not working
hiii iam working on record producers i am getting the issue while fetching values based on currently logged in user through default value variable.Help me to resolve the bug
Active Aging Reporting - Grid & Hyperlinks
Having a time confiming if what we're trying to produce is possible. We've been using Tableau for an aging 'grid' broken out by Assignment Group & Weekly Aging with ticket counts in the body. We've seen that SNOW reports can produce X & Y axis, but c...
Cookie's SameSite and secure is not right when login
When I login my PDI, I got cookies like screenshot1, and I can not get these cookies in openframe. For comparison, screenshot2 is normal cookies.Looking forward to someone's reply
CI/CD Pipeline Randomly Re-Triggers on Sundays Only (Despite No Code Pushes or Cron Jobs)
Problem Description:I’m facing a very strange issue in our DevOps setup that I’ve never encountered before. We’re running a multi-branch CI/CD pipeline on Jenkins integrated with GitHub and ServiceNow DevOps. For some reason, the pipeline randomly re...
GRC: Operational Resilience Application - Main Node Configuration
Hi All,Apologies if this post is in the incorrect forum, I could not locate 'GRC' We are starting our journey with the very exciting Operational Resilience Application and have come quite a long way in getting it to "see" our CMDB Business Services, ...