In problem task table, there was a field as "Worknotes" , in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?can anyone ...
Hi, I would like to find out which spoke would be best suited for our needs. On our company portal we have a catalog item called "Email Distribution List Request - Access/Create/Modify", where our customers can request to:Create new distribution lis...
How do I put an SLA on all the steps in the issue and exception workflows?
For the Indicator Task (sn_grc_indicator_task), I am creating a Playbook. I want the playbook step to move to the next step (so be set to Complete) only when an attachment is added to the Indicator Task. Since this is not a field, the Playbook procee...
(practical)Use flow designer/background scripts, for if an incident camein, as soon as the incident is created inform a third-party API, the third party looks at the incident andasynchronously responds with either
Hi Everyone,I have a query regarding the control attestation workflow. If a control has an existing open issue and the user sends the control back to Draft and reattests it, and the new attestation response is Not Applicable, will the system treat th...
My device -Windows 11, I am using Outlook (New), my issue is that I used to be able to drag emails straight out of Outlook (Classic) and attach them to tickets in SNOW (Operations environment NOT employee centre) file type = .msg. Looking forward to ...
Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?
Have you ever wondered why, even with the right data and tools, teams still struggle to work efficiently on ServiceNow?The answer often lies not in the processes themselves but in how those processes are experienced. Traditional interfaces, though fu...
Hello,I need a Incident Management Dataset of around 10k records (.csv) with all fields to train an AI model on analyzing SLA in ServiceNow Incident Tickets. any suggestions on how can I get that?Thanks
We are looking for ServiceNow customers with a detailed playbook for an extended ServiceNow outage, specifically for IT departments in Healthcare. Would love to connect with you and partner on "worst case scenarios" and continuing operations.
Hi everyone,I have a specific question in regards to the best practice approach of deploying hotfixes for scoped applications. The use case is the following:We have multiple custom applications being live in Production. All these applications have be...
Hi All, We are having one problem here with Policy Approval record from Employee Center Portal.We are unable to view the content of the policy and details of it on portal while approving or rejecting the record on portal. When I saw the documentation...
We have created intake form requests using Contract Management Pro in Legal Service Delivery from the Employee Center using catalog items and producing the workflow through record producers. We realized that in order to generate a contract request an...
