SLA added to issue records
How do I put an SLA on all the steps in the issue and exception workflows?
Forum Posts
Restrict playbook step to move next step until an attachment is added
For the Indicator Task (sn_grc_indicator_task), I am creating a Playbook. I want the playbook step to move to the next step (so be set to Complete) only when an attachment is added to the Indicator Task. Since this is not a field, the Playbook procee...
(practical)Use flow designer/background scripts, for if an incident came in, as soon as the incident
(practical)Use flow designer/background scripts, for if an incident camein, as soon as the incident is created inform a third-party API, the third party looks at the incident andasynchronously responds with either
Clarification on Issue Closure Behavior After Re-Attestation with “Not Applicable” response
Hi Everyone,I have a query regarding the control attestation workflow. If a control has an existing open issue and the user sends the control back to Draft and reattests it, and the new attestation response is Not Applicable, will the system treat th...
Resolved! New outlook dragging email issue
My device -Windows 11, I am using Outlook (New), my issue is that I used to be able to drag emails straight out of Outlook (Classic) and attach them to tickets in SNOW (Operations environment NOT employee centre) file type = .msg. Looking forward to ...
ITSM Module
Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?
ServiceNow Configurable Workspaces: The Future of Unified Experiences
Have you ever wondered why, even with the right data and tools, teams still struggle to work efficiently on ServiceNow?The answer often lies not in the processes themselves but in how those processes are experienced. Traditional interfaces, though fu...
Incident Management Dataset
Hello,I need a Incident Management Dataset of around 10k records (.csv) with all fields to train an AI model on analyzing SLA in ServiceNow Incident Tickets. any suggestions on how can I get that?Thanks
Extended Downtime Procedures
We are looking for ServiceNow customers with a detailed playbook for an extended ServiceNow outage, specifically for IT departments in Healthcare. Would love to connect with you and partner on "worst case scenarios" and continuing operations.
Resolved! Question: Deploying hotfixes for custom scoped applications
Hi everyone,I have a specific question in regards to the best practice approach of deploying hotfixes for scoped applications. The use case is the following:We have multiple custom applications being live in Production. All these applications have be...
Unable to view the Policy Content on Policy Approval Record on My Tasks on Employee Center Portal
Hi All, We are having one problem here with Policy Approval record from Employee Center Portal.We are unable to view the content of the policy and details of it on portal while approving or rejecting the record on portal. When I saw the documentation...
Creating a contract request with contract management pro in employee center
We have created intake form requests using Contract Management Pro in Legal Service Delivery from the Employee Center using catalog items and producing the workflow through record producers. We realized that in order to generate a contract request an...
Prevent date overlap in registrations
How to avoid date overlap in registrations? (No business rule)
Business Stakeholder vs Dashboards
Hi, Unsure if this shows up in the correct forum, but here we go....working for Infosys now but previously 24 years at IKEA managing the Foundation Data / Core Data, we have a security restriction on accessing the back end with all the data pending G...