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GRC

In GRC Module, in Control form, which is in Draft State when I click Attest Button it should go to Attest Statebut it's going to review state what is the reason behind it? 

ArifH by Tera Contributor
  • 382 Views
  • 1 replies
  • 0 helpfuls

Resolved! ServiceNow Organizational Structure

Hi everyone,  at the company we are currently changing our organizational structure when it comes to ServiceNow.  In the past we had the very minimum to keep the system running, but now we are moving to a place where that is not enough and we want to...

upgrade instance version

Hi Team,I have admin credentials i need to update from Xanadu version to Yakohama version. I don't have any support portal access, HI portal and developer portal. just, we have admin password and user Id. I need to update the version in instance only...

saikumarkak by Tera Contributor
  • 422 Views
  • 2 replies
  • 0 helpfuls

Resolved! New outlook dragging email issue

My device -Windows 11, I am using Outlook (New), my issue is that I used to be able to drag emails straight out of Outlook (Classic) and attach them to tickets in SNOW (Operations environment NOT employee centre) file type = .msg. Looking forward to ...

MansiShah by Tera Contributor
  • 2230 Views
  • 6 replies
  • 0 helpfuls

Unable to test json code in "rest API explorer

I am just testing the integration after system got upgradedAs per the steps mentioned in my sheet, i am required to test the code in rest API explorer, but every time when i am testing getting 400 bad request, seems i am making some mistake there. I ...

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Required correct JSON format

Below is the JSON format that i am using in rest API explorer, but i have doubt that this is not correct JSON format, please check is there is any mistake and help me.  { "records": [ { "from_date":"20191017T010000", "to_date":"20191018T030000" ...

Issue with the copying end date

Hi all ,  I am trying to copy the issue end date to remediation task end date when task is creating if its end date is greater than the issue end date. I am trying with the Business rule to implement it but its not working , used before insert/update...