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5 x 5 risk matrix

Hi - apologies if this is the wrong forum - I am a new user.We are looking to upgrade to the Advanced risk module - we had a demo from the re-seller, what they displayed was a 4 x 4 scoring matrix. We use a 5 x 5 matrix - the re-seller said they woul...

Securing a custom service portal

How do you approach securing a custom Service Portal that exposes data from multiple tables with different access rules? What's your strategy for preventing data leakage?

CarrieH by • Tera Contributor
  • 1023 Views
  • 2 replies
  • 0 helpfuls

Resolved! OOTB Architecture for Strategic Portfolio Management

I hope this is the right place to come. We have rolled out Strategic Portfolio Managment, and as you know, there are already requests for optimizations and changes. While I am not immersed in the architecture space, I do know that if you start making...

Resolved! Issue with a field type

In problem task table, there was a field as "Worknotes" ,  in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?can anyone ...

Sathwik1 by • Tera Guru
  • 2026 Views
  • 8 replies
  • 2 helpfuls

Resolved! New outlook dragging email issue

My device -Windows 11, I am using Outlook (New), my issue is that I used to be able to drag emails straight out of Outlook (Classic) and attach them to tickets in SNOW (Operations environment NOT employee centre) file type = .msg. Looking forward to ...

MansiShah by • Tera Contributor
  • 8909 Views
  • 8 replies
  • 1 helpfuls

ITSM Module

Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?

PolyannaS by • Tera Contributor
  • 858 Views
  • 1 replies
  • 0 helpfuls