Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Seeking best practices for controlled, successful citizen development

cdesousan
Giga Contributor

‎03-05-2026 01:55 AM

Hi all, we’re looking for inspiration and practical examples of how organizations make citizen development both successful and controlled. We would greatly appreciate any governance approaches you can share, along with your views on the future direction of citizen development. Thank you in advance. 

0 Helpfuls
  • 440 Views
3 REPLIES 3

GlideFather
Tera Patron

‎03-06-2026 06:07 AM

Hi @cdesousan,

 

when it comes to best practices, Best Practice Library (ex- Now Create) is a good source to start:

Another source be the SN University:

 

And last but not least, the SN Docs:

 

I know these are quite general, feel free to ask questions if you want to know something more specific. What module, what scope, what process, ... 

_____
Answers generated by GlideFather. Check for accuracy.

0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎03-06-2026 06:29 AM

Hi @cdesousan 

 

https://mynow.servicenow.com/now/best-practices/assets/citizen-development-framework

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls