Adding scoped field to global table

[jeremy_gardner]

Is there a way to add a scoped field to a global table?   I'd like to add a custom field to cmdb_ci so that our scoped app can leverage customer's data/relationships in the CMDB, and I see an option for "Allow new fields" option on the form, but it's hidden from everybody but maint.  

Alternatively, is there another way to accomplish something similar?

Thanks,

Jeremy

[aklimenko]

Pradeep, I just tried to create a DB View and you can not do it for global tables! This is really strange. Same with UI views.

Do you have any solution for this?

[Pradeep Sharma]

Hi Alexey Klimenko rfedoruk Jeremy Gardner

Here are the steps to create new fields on the global scope tables. In this example, I have created an example on incident table to add the custom field "call count".

Step 1 : Go to Incident table

Step 2: Configure->Form Layout

Step 3: Now create the new view by selecting new option from the view name.

Step 4 : I have created the new view(Expense view) and created the new field "Call Count"

Step 5: Save the form

Step 6: Now change the view to the created view i.e Scoped view in this case. If the field is not present on form then configure->form layout and add the fields in your own view again.

Please let me know if you have any questions.

[jeremy_gardner]

That works on Incident because "Allow new fields" is checked for that table.   However, it's not checked for cmdb_ci and sys_user, for example, and according to the client script this field is hidden for all but 'maint'.

Is there plans to either allow non-maint to check this box, or enable it by default on other system tables?

Thanks!

[Pradeep Sharma]

Hi Jeremy,

You have to go to the table(sys_user) and then go to the Application Access and check the "Allow configuration" to true. Please find the screenshot attached for your reference.

http://wiki.servicenow.com/index.php?title=Application_Access_Settings

[aklimenko]

I set for the user to allow do all but following your steps I can't seem to create a new field from my scope: