Table not Accessible to All Application Scopes

[Joshua Brown]

If the setting for a Table in the 'Accessible from - All Application Scopes' area has only Can Read checked.

Do I change this in the Global Scope or should this table be made accessible via Standard Configuration from ServiceNow?

I am asking about tables standard to the Instance like cmdb_ci_computer and other table extended from cmdb_ci.

[john_roberts]

I'd also like to know the best practice for handling these scenarios. Should the vendor tell the customer that they need to modify the ServiceNow delivered global table before they can use the 3rd party app. There are many vendor applications that do something as simple as create an incident through an import set.

[Pradeep Sharma]

Hi John/Joshua,

Certified applications will require an installation and configuration guide that will be provided to the customer at the time of download. In this document, sys_table dependencies, like those described above, will need to be called out. The customer will need to allow access to their tables for scoped apps. We are working to make this more of a built in process, however until then this will be a manual step required during installation.