EN
Exploring the Crucial Role of Network Routers in the CMDB: A Deep Dive into cmdb_ci_router in ServiceNow
ES
Explorando el Papel Crucial de los Enrutadores de Red en el CMDB: Un Análisis Detallado del cmdb_ci_router en ServiceNow
PT
Explorando o Papel Crucial dos Roteadores de Rede no CMDB: Uma Análise Profunda do cmdb_ci_router no ServiceNow
In modern IT environments, effective management of network infrastructure plays a pivotal role in the operational success of organizations. Within this context, the CMDB (Configuration Management Database) emerges as an essential tool for centralizing and organizing critical information about IT assets. Among these assets, network routers hold a prominent position due to their vital function in device interconnection and network connectivity assurance.
In ServiceNow, a leading platform in IT service management, the cmdb_ci_router plays a crucial role in representing and managing network routers within the CMDB. This article aims to explore in detail the importance and functionalities associated with cmdb_ci_router.
First and foremost, it is essential to understand what cmdb_ci_router exactly is. This table in the ServiceNow CMDB is responsible for storing detailed information about the network routers present in an organization's infrastructure. This includes data such as model, manufacturer, IP address, operational status, interfaces, and dependency relationships with other network elements.
The inclusion of network routers in the CMDB enables a comprehensive and holistic view of an organization's network infrastructure. By centralizing this information in a single source of truth, IT administrators can make more informed and effective decisions regarding network planning, monitoring, and maintenance.
Additionally, cmdb_ci_router in ServiceNow offers a range of powerful features and functionalities. For example, it allows for the association of specific incidents, changes, and problems with relevant network routers, facilitating issue resolution and change tracking over time.
Another important aspect to consider is the integration of cmdb_ci_router with other IT tools and processes within the organization. Through integrations with network monitoring systems, IT service management (ITSM) systems, and automation tools, ServiceNow enables a comprehensive approach to network router management, ensuring operational efficiency and consistency.
However, despite its importance and robust functionalities, it is crucial to recognize the challenges associated with network router management in the CMDB. These include the need to maintain accurate and up-to-date information, deal with the complexity of distributed network environments, and ensure effective integration with legacy and third-party systems.
In summary, cmdb_ci_router in ServiceNow plays a crucial role in the effective management of an organization's network infrastructure. By providing a detailed and centralized representation of network routers, this table in the CMDB empowers IT administrators to make informed decisions, efficiently resolve issues, and ensure continuous network availability.
In a scenario where network connectivity is critical to business success, cmdb_ci_router in ServiceNow emerges as an indispensable tool for organizations seeking to achieve operational excellence and resilience in managing their IT infrastructure.
steps to register a new router in ServiceNow:
| Image | Description |
| 01. Access ServiceNow: Log in to your ServiceNow instance using your user credentials. | |
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02. Navigate to CMDB: In the main menu of ServiceNow, locate and access the CMDB (Configuration Management Database) module.
>> Configuration > Network > Router |
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Click New |
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Form
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| Table | Column label | Column name | Type | Reference Table | Max length |
| cmdb_ci_router | Approval group | change_control | Reference | Group | 32 |
| cmdb_ci_router | Assigned to | assigned_to | Reference | User | 32 |
| cmdb_ci_router | Attestation Status | attestation_status | String | 40 | |
| cmdb_ci_router | Class | sys_class_name | System Class Name | 80 | |
| cmdb_ci_router | Company | company | Reference | Company | 32 |
| cmdb_ci_router | Cost center | cost_center | Reference | Cost Center | 32 |
| cmdb_ci_router | Created by | sys_created_by | String | 40 | |
| cmdb_ci_router | Domain | sys_domain | Domain ID | 32 | |
| cmdb_ci_router | First discovered | first_discovered | Date/Time | 40 | |
| cmdb_ci_router | Maintenance schedule | maintenance_schedule | Reference | Schedule | 32 |
| cmdb_ci_router | Managed by | managed_by | Reference | User | 32 |
| cmdb_ci_router | Model ID | model_id | Reference | Product Model | 32 |
| cmdb_ci_router | Name | name | String | 255 | |
| cmdb_ci_router | Object ID | object_id | String | 512 | |
| cmdb_ci_router | Operational status | operational_status | Integer | 40 | |
| cmdb_ci_router | Product instance identifier | product_instance_id | String | 255 | |
| cmdb_ci_router | Subcategory | subcategory | String | 40 |
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Approval Group
The "Approval Group" field in the "cmdb_ci_router" table of ServiceNow typically refers to the group responsible for approving changes related to the network routers registered in the CMDB (Configuration Management Database). This field is used to designate the group of users who have the authority to review and approve changes or requests related to network routers within the organization.
When a change or request involving a network router is submitted, it may need to undergo an approval process before being implemented. The "Approval Group" field is where the group responsible for this approval is specified. This group may include members of the IT team, network administrators, or other individuals responsible for the governance and security of the network infrastructure.
By defining the approval group, the organization can ensure that changes to the network routers are reviewed by individuals with the necessary authority and knowledge before being implemented, helping to minimize risks and ensure the integrity of the network.
Assigned to
The "Assigned to" field in the "cmdb_ci_router" table in ServiceNow typically refers to the person or team responsible for the maintenance and management of the specific network router registered in the CMDB (Configuration Management Database).
When a new router record is created or when changes or issues related to an existing router occur, the "Assigned to" field can be used to designate who is responsible for handling that particular router. This may include network administrators, IT support team members, or anyone designated to address operation, configuration, maintenance, or troubleshooting issues with the router.
By assigning someone as "Assigned to" for a specific router, the organization can ensure clear responsibility and accountability for managing that network asset, facilitating communication and tracking related issues. This can also help ensure that tasks and problems are handled efficiently and promptly.
Attestation Status
he "Attestation Status" field in the "cmdb_ci_router" table in ServiceNow typically refers to the attestation or verification status of a network router registered in the CMDB (Configuration Management Database).
The attestation process in ServiceNow is used to verify and confirm the accuracy and integrity of configuration data stored in the CMDB. This often involves periodic reviews of configuration records to ensure they are up-to-date, accurate, and aligned with the organization's actual IT infrastructure.
The "Attestation Status" field may have different values to indicate the attestation status of a specific router. Some common examples of values include:
Attested: Indicates that the router has successfully passed the attestation process and that the associated configuration data has been verified and confirmed as accurate and up-to-date.
Not Yet Reviewed: Pending - Indicates that the router is awaiting review and verification during the attestation process. This may occur when a periodic review is scheduled but has not yet been completed.
Rejected: Indicates that the router does not meet the criteria for accuracy or integrity during the attestation process and that the configuration data may require correction or updating.
The "Attestation Status" field is important for ensuring the quality and reliability of the data stored in the CMDB, helping organizations maintain an accurate and up-to-date view of their IT infrastructure, and quickly identify and address any discrepancies or configuration issues.
Class
The "Class" field in the "cmdb_ci_router" table in ServiceNow refers to the classification or category of the router entity within the Configuration Management Database (CMDB).
In ServiceNow, the CMDB is used to store information about various configuration items (CIs) within an organization's IT infrastructure. These configuration items can include hardware, software, network devices, and other assets. The "Class" field helps organize and categorize these items based on their characteristics and functionalities.
For the "cmdb_ci_router" table specifically, the "Class" field would indicate that the record represents a router device within the CMDB. This classification is important for identifying and managing routers separately from other types of network devices or IT assets.
By utilizing the "Class" field, organizations can effectively organize and classify their IT assets in the CMDB, making it easier to search for, report on, and manage specific types of devices within their infrastructure. Additionally, it helps standardize the data model and allows for consistent handling of different types of configuration items.
Company
The "Company" field in the "cmdb_ci_router" table of ServiceNow refers to the company or organization to which the router is associated or belongs. This field is used to designate the entity within the ServiceNow instance that owns or is responsible for the router device.
In ServiceNow, companies or organizations are often represented as separate entities or records, typically stored in a table such as "core_company" or similar. The "Company" field in the "cmdb_ci_router" table establishes a relationship between the router record and the corresponding company record.
Assigning a value to the "Company" field allows organizations to organize and manage their router devices based on ownership or responsibility. It helps in segmenting data within the CMDB, enabling users to view and access router records specific to their company or organizational unit.
This field is particularly useful in multi-company or multi-tenant ServiceNow instances where different companies or business units share the same instance but have separate sets of data and configurations. By utilizing the "Company" field, organizations can maintain data segregation and ensure that router records are associated with the appropriate company or organizational entity.
cost_center
The "cost_center" field in the "cmdb_ci_router" table of ServiceNow is used to store information about the cost center associated with the network router. A cost center is an entity within an organization that is responsible for controlling and accounting for costs associated with certain activities, projects, or business areas.
In the context of ServiceNow, associating a cost center with a network router allows organizations to track and assign specific costs related to the operation, maintenance, and support of that network device. This can be useful for accounting purposes, financial planning, and resource allocation.
For example, a cost center may be assigned to a network router used by a specific department within the organization. This enables the operational costs associated with that department to be separated and tracked independently of other departments or business areas.
By associating a cost center with the "cost_center" field in ServiceNow, organizations can gain a clearer and more granular view of the costs related to the operation and maintenance of their network routers, aiding in financial decision-making and effective resource management.
sys_created_by
The "sys_created_by" field in the "cmdb_ci_router" table of ServiceNow is an automatic field that stores the username or user ID of the individual who created the record of the network router in the system. This field is populated automatically and captures the identity of the user who performed the action of creating the record, this field would be described as "Created by" or "Created by User". It provides information about who was responsible for adding the router record to the ServiceNow CMDB database. This is useful for tracking and auditing purposes, allowing system administrators to know who executed certain actions in the system.
sys_domain
The "sys_domain" field in the "cmdb_ci_router" table of ServiceNow represents the domain to which the network router record belongs.
In ServiceNow, domains are used to group records and users within the instance based on organizational boundaries or functional divisions. Each record in the CMDB can be associated with a specific domain, which helps in organizing and securing data within the system his field would be described as "Domain". It signifies the domain context or scope of the router record within the ServiceNow instance, indicating which organizational unit or functional area it belongs to. This can be useful for access control, permissions management, and data segmentation purposes within the CMDB.
first_discovered
The "first_discovered" field in the "cmdb_ci_router" table of ServiceNow indicates the date and time when the network router was first discovered or detected within the organization's IT infrastructure.
This field is automatically populated by ServiceNow and captures the timestamp of when the router record was initially identified by a discovery process or integration with network monitoring tools.
In essence, the "first_discovered" field serves as a historical record, providing insight into the timeline of when the router became known to the ServiceNow CMDB. This information can be valuable for tracking changes in the network environment, troubleshooting issues, and maintaining an accurate inventory of IT assets over time.
maintenance_schedule
The "maintenance_schedule" field in the "cmdb_ci_router" table of ServiceNow typically stores information about the scheduled maintenance activities planned for the network router.
This field allows organizations to record and manage planned maintenance activities, such as software updates, hardware upgrades, or routine maintenance tasks, for their network routers. It may include details such as the date, time, duration, and description of the scheduled maintenance.
By documenting maintenance schedules in ServiceNow, organizations can keep track of upcoming maintenance activities, coordinate with relevant teams or personnel, and ensure minimal disruption to network operations. Additionally, it facilitates historical tracking of maintenance activities for auditing and compliance purposes.
managed_by
The "managed_by" field in the "cmdb_ci_router" table of ServiceNow typically indicates the individual, team, or entity responsible for managing or overseeing the network router.
This field stores information about who is assigned or designated as the manager or responsible party for the router device within the organization. It may contain the name, username, or ID of the person, team, or department responsible for tasks such as configuration, monitoring, maintenance, and troubleshooting of the router.
Assigning a value to the "managed_by" field helps ensure clear accountability and ownership for the management of the router within the organization. It facilitates communication, coordination, and collaboration among team members or departments involved in network management activities. Additionally, it provides valuable information for tracking and auditing purposes, allowing organizations to maintain visibility into router management responsibilities.
model_id
The "model_id" field in the "cmdb_ci_router" table of ServiceNow typically stores the unique identifier or reference to the specific model of the network router.
This field is used to link the router record in the CMDB to a corresponding entry in the "cmdb_model" table, which contains detailed information about various models of IT assets, including routers.
By storing the model identifier in the "model_id" field, ServiceNow enables organizations to maintain a standardized and structured representation of their network routers. This allows for efficient tracking, reporting, and management of router models throughout their lifecycle, including inventory management, configuration management, and procurement processes.
Having accurate model information associated with router records helps organizations make informed decisions regarding maintenance, upgrades, and replacements, as well as ensures compliance with configuration standards and compatibility requirements.
name
The "name" field in the "cmdb_ci_router" table of ServiceNow typically stores the name or label assigned to the network router.
This field contains a human-readable identifier that helps to distinguish and identify the router within the organization's IT infrastructure. The name assigned to the router can be based on various factors, such as location, function, or any other relevant naming convention used by the organization.
By populating the "name" field, ServiceNow allows users to easily search for and reference specific routers within the CMDB. This facilitates efficient management, monitoring, and troubleshooting of network devices by providing a clear and identifiable label for each router record.
In summary, the "name" field serves as a descriptive identifier for the network router, enabling users to quickly identify and work with router records in ServiceNow.
object_id
In the "cmdb_ci_router" table of ServiceNow, the "object_id" field typically stores a unique identifier or reference to the network router record.
This field serves as a primary key or unique identifier for each router record within the CMDB (Configuration Management Database). It is automatically generated by ServiceNow when a new router record is created and is used internally by the system to uniquely identify and distinguish router records from one another.
The "object_id" field is crucial for database management and record retrieval operations within ServiceNow. It ensures data integrity and facilitates efficient querying, updating, and referencing of router records within the CMDB.
In summary, the "object_id" field in the "cmdb_ci_router" table serves as a unique identifier for each router record, enabling ServiceNow to manage and interact with router data effectively.
operational_status
The "operational_status" field in the "cmdb_ci_router" table of ServiceNow typically indicates the current operational status or condition of the network router.
This field stores information about whether the router is operational, offline, undergoing maintenance, or experiencing any other status that affects its functionality within the organization's IT infrastructure. The values stored in this field may include:
- Operational: Indicates that the router is currently functioning normally and is operational, actively routing network traffic.
- Non-Operational: Indicates that the router is not currently operational or is offline, meaning it is not actively routing network traffic and may be experiencing issues.
- Repair in Progress: Indicates that the router is undergoing repairs or maintenance activities to address issues and restore functionality. It may be temporarily out of service during this time.
- DR Standby: Indicates that the router is in standby mode and ready to be activated as part of a disaster recovery (DR) plan. It is typically used as a backup router to maintain network connectivity in the event of a primary router failure.
- Ready: Indicates that the router is prepared and available for use but may not currently be actively routing network traffic.
- Retired: Indicates that the router has been decommissioned or retired from service and is no longer actively used in the network infrastructure. It may be kept for archival purposes or eventual disposal.
By tracking the operational status of routers in the CMDB, ServiceNow enables organizations to monitor the health and availability of their network infrastructure. This information helps IT teams quickly identify and respond to issues, plan maintenance activities, and ensure the smooth operation of the network. Additionally, it provides valuable insights for reporting, analysis, and decision-making purposes within the organization.
product_instance_id
The "product_instance_id" field in the "cmdb_ci_router" table of ServiceNow typically stores a unique identifier or reference to the specific instance or version of the router product.
This field is used to link the router record in the CMDB to a corresponding entry in the "cmdb_model" or "cmdb_software_instance" table, which contains detailed information about the product instance or version of the router.
By storing the product instance identifier in the "product_instance_id" field, ServiceNow enables organizations to maintain a standardized and structured representation of the router product instances. This allows for efficient tracking, reporting, and management of router instances throughout their lifecycle, including inventory management, configuration management, and procurement processes.
Having accurate product instance information associated with router records helps organizations make informed decisions regarding maintenance, upgrades, and replacements, as well as ensures compliance with configuration standards and compatibility requirements.
subcategory
The "subcategory" field in the "cmdb_ci_router" table of ServiceNow typically refers to a more specific classification or categorization of the network router.
This field is used to further categorize routers based on their specific attributes, characteristics, or functionalities. It provides additional granularity beyond the general category of "router" and allows organizations to organize and manage routers based on more detailed criteria.
By using the "subcategory" field, organizations can classify routers according to their specific roles, configurations, or deployment scenarios, facilitating more targeted management, monitoring, and reporting of network infrastructure. This enhances the organization's ability to effectively manage its IT assets and ensure alignment with business needs and objectives.
support_group
he "support_group" field in the "cmdb_ci_router" table of ServiceNow typically indicates the group or team responsible for providing support and assistance for the network router.
This field stores information about the specific support group within the organization that is tasked with handling incidents, requests, and other issues related to the router. The support group may include members of the IT support team, network operations center (NOC), or other specialized teams responsible for network infrastructure management.
Assigning a value to the "support_group" field helps ensure that incidents and requests concerning the router are routed to the appropriate team or individuals for resolution. It streamlines communication and coordination, allowing for efficient handling of issues and minimizing downtime.
By tracking the support group associated with each router record, ServiceNow enables organizations to effectively manage and prioritize support activities, allocate resources appropriately, and ensure timely resolution of network-related issues.
sys_class_path
The "sys_class_path" field in the "cmdb_ci_router" table of ServiceNow typically stores the class path of the router record within the CMDB (Configuration Management Database) hierarchy.
This field contains a hierarchical path or reference that indicates the location of the router record within the CMDB's class hierarchy. The class hierarchy represents the structure and relationships between different types of configuration items (CIs) in the CMDB.
For example, the class path might include the names of parent classes, such as "cmdb_ci" (the base class for all CIs) and "cmdb_ci_network_device" (the class for network devices), followed by the specific router class name.
The "sys_class_path" field is useful for navigation and categorization within the CMDB hierarchy. It provides a way to understand the context of the router record within the broader classification scheme of configuration items in the CMDB.
By storing the class path, ServiceNow enables users to efficiently locate and work with router records, as well as to understand their relationships to other configuration items in the CMDB. This supports effective configuration management, troubleshooting, and reporting activities within the organization's IT infrastructure.
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