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Multi-instance architecture: Yes?!? No?!? When?

Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...

ServiceNow Mobile app based authentication options

As mobile-enabled technology continues to rise, more users are embracing mobile apps that offer native features for on-the-go use. A common concern when implementing the Now mobile app from a ServiceNow customer is understanding the available mobile ...

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My Certified Technical Architect Series - Week 2

Welcome to the week 2! Let's get started:   Within the program, there are two recognitions named "Star of the Week" and "Super Contributor". The first one was awarded to Yiqi Lin for her outstanding presentation, which went far beyond expectations, s...

Identity & Access Management On + With ServiceNow

Wikipedia describes identity and access management (IAM or IdAM, also known simply as Identity management) as a framework of policies and technologies to ensure that the right users (that are part of the ecosystem connected to or within an enterprise...

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Ian Leu by ServiceNow Employee
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Introducing Design Patterns to Coding Practices

This post is meant to introduce industry tested patterns to coding and architecture practices. It is an effort to separate concerns, decrease maintenance and dev cycles, as well as increase scale-ability. A stepping point to what is possible with ind...

White Paper: Mapping CSDM 4.0 to ArchiMate

    I'm very pleased to present a new, and much anticipated, white paper: Mapping CSDM4.0 to ArchiMate   The Common Service Data Model (CSDM) describes the most commonly used elements in the ServiceNow Configuration Management Database (CMDB), and s...

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Custom Table - Avoid subscription consumption

In an environment that is heavily customized and you are always eager to serve your customer in the best possible way and avoid saying NO to their Ad-hoc need. Their need sometimes ask to create a table in ServiceNow. Since the time, ServiceNow came ...

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Focusing on the human side of things

Have you ever gone into a fine dining experience and mentioned that you were hungry and pondered what the waiter/waitress's response was? Sometimes the response is, "what are you in the mood for". Sometimes the response is, "here's what our specials ...

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