ServiceNow implementations often start with a simple goal, replace an old ticketing tool, stand up Incident and Request, and move on. Then the scope grows. Security wants risk workflows, customer teams ask about CRM, audit asks about controls, and op...
Across industries, organisations are racing to modernise. AI, cloud, automation, digital platforms, operating model redesign. Everyone wants transformation, and they want it fast! But increasingly, transformation is being executed with shrinking bu...
How to identify Instance database size? ImageDescription01. Navigate to Instance Usage > Application Usage Overview02. Scroll down to Additional Metrics > Primary DB size (MB). KB0724212 Database size, the sum of all the tables and table inde...
PDF Download Link: ServiceNow IT4IT v3 Blueprint: Zurich Update Over the years, I’ve seen many IT organizations struggle, not due to a lack of tools or talent, but because their efforts aren’t fully aligned. Strategy, delivery, and operation...
Executive Summary Public-sector organizations face unique challenges when adopting ServiceNow’s Protected Platform (SPP), particularly around stringent security and networking requirements. These constraints complicate discovery, integration, and ope...
You can flip on auto refresh in a ServiceNow dashboard in seconds. The problem is what happens after that. Dashboards can look more “live,” but the platform may start slowing down, reports begin to drag, and the instance can act unstable. That isn’t ...
Welcome to the week 2! Let's get started: Within the program, there are two recognitions named "Star of the Week" and "Super Contributor". The first one was awarded to Yiqi Lin for her outstanding presentation, which went far beyond expectations, s...
Hi Reader, Fellow ServiceNow Enthusiast! I was advised to share my article in the community as well, so it's easier to find later and can reach more like-minded professionals. Here's the link to the original article.I'm a ServiceNow Architect. That m...
Guide on ServiceNow Performance issue Troubleshooting 1. Defining the Performance problem:
There are various security standards from different countries like GDPR, FISMA, PDPA, and Privacy Act - and they do require that sensitive data should be protected. Are your HR processes built under ITSM, HRSD, or Scoped App? Are you sure that the ...
Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...
One of the most misunderstood yet career transforming journeys in the ServiceNow ecosystem is the Certified Technical Architect (CTA) program. If you work on ServiceNow every day, you probably spend a lot of time figuring out how to configure feature...
The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focus: passing the exam by developing a repeatable architectural mindset that works in real enterprise environments. Each week, I read through the materia...
Rushing a ServiceNow rollout without structure creates fragmented dots, inconsistent workflows, and poor adoption. You see this when teams deploy features before aligning people, process, and technology. The result is a platform that looks busy but d...
Most ServiceNow teams rush into building applications, workflows, and CMDB integrations without first securing their foundational elements. They ignore the essential work required for identity management and data architecture, which is a critical mis...
Understanding the cmdb_ci_ip_switch Table in ServiceNow In the world of IT service management, effective management of network infrastructure is paramount. ServiceNow, a leading platform in this domain, offers a comprehensive solution for managin...
Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...
Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...
Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...
As mobile-enabled technology continues to rise, more users are embracing mobile apps that offer native features for on-the-go use. A common concern when implementing the Now mobile app from a ServiceNow customer is understanding the available mobile ...
