Rushing a ServiceNow rollout without structure creates fragmented dots, inconsistent workflows, and poor adoption. You see this when teams deploy features before aligning people, process, and technology. The result is a platform that looks busy but d...
Most ServiceNow teams rush into building applications, workflows, and CMDB integrations without first securing their foundational elements. They ignore the essential work required for identity management and data architecture, which is a critical mis...
Understanding the cmdb_ci_ip_switch Table in ServiceNow In the world of IT service management, effective management of network infrastructure is paramount. ServiceNow, a leading platform in this domain, offers a comprehensive solution for managin...
Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...
Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...
Download Link: Version 3: Digital Product Value Stream Management Architecture Blueprint Significant changes have taken place in just a year since the last VSM blueprint update. The evolution from predictive AI to generative AI, and now to agen...
Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...
As mobile-enabled technology continues to rise, more users are embracing mobile apps that offer native features for on-the-go use. A common concern when implementing the Now mobile app from a ServiceNow customer is understanding the available mobile ...
Welcome to the week 2! Let's get started: Within the program, there are two recognitions named "Star of the Week" and "Super Contributor". The first one was awarded to Yiqi Lin for her outstanding presentation, which went far beyond expectations, s...
Wikipedia describes identity and access management (IAM or IdAM, also known simply as Identity management) as a framework of policies and technologies to ensure that the right users (that are part of the ecosystem connected to or within an enterprise...
How to identify Instance database size? ImageDescription01. Navigate to Instance Usage > Application Usage Overview02. Scroll down to Additional Metrics > Primary DB size (MB). KB0724212 Database size, the sum of all the tables and table inde...
Hi Reader, Fellow ServiceNow Enthusiast! I was advised to share my article in the community as well, so it's easier to find later and can reach more like-minded professionals. Here's the link to the original article.I'm a ServiceNow Architect. That m...
This post is meant to introduce industry tested patterns to coding and architecture practices. It is an effort to separate concerns, decrease maintenance and dev cycles, as well as increase scale-ability. A stepping point to what is possible with ind...
There are various security standards from different countries like GDPR, FISMA, PDPA, and Privacy Act - and they do require that sensitive data should be protected. Are your HR processes built under ITSM, HRSD, or Scoped App? Are you sure that the ...
Topics that we covered: Data StrategiesInstance Data ReplicationDomain Separation Data... How many times have you jumped into a core table like Users, Locations, Company, or Departments, only to find them either empty, with fewer records, or fill...
ServiceNow uses Document Templates heavily in HRSD and BCM Applications. Document templates solves following broad use cases:Setup of Templates to allow specific branding, formatting and other rich content aspects.Allow PDF extraction from ServiceNo...
What we covered: Agile Frameworks;Organization/Technical Governance Boards;Release and Instance Strategies. Content: Scrum: Targeted for a small number of teams (1-2) working together on the same scope.Scrum of Scrums: Small teams with less tha...
Go back 3 decisions, you screwed up If you've made it here then you're either brave, desperate or confused. There is an overwhelming set of documentation online pointing out how important it is NOT to customise the baseline. It points out upgrade iss...
Have you ever been tempted to start fresh with your ServiceNow implementation? After hundreds of unstructured requirements and mounting pressure to get things done, our instances often lack proper architecture and suffer performance problems. We even...
Version 2 download link: Digital Product Value Stream Management Architecture Blueprint v2 Version 2 release notes: Digital Product Value Stream Management Release Notes v2 Document download link (pdf) - version 1 RC1: https://hsview.servicen...
