PDF Download Link: ServiceNow IT4IT v3 Blueprint: Zurich Update
Over the years, I’ve seen many IT organizations struggle, not due to a lack of tools or talent, but because their efforts aren’t fully aligned. Strategy, delivery, and operations often move in parallel, not in sync.
That’s precisely why the ServiceNow IT4IT v3 Blueprint exists.
Not as a diagram to admire (don’t let me stop you though), but as a shared leadership lens. A way to see how digital work truly flows from idea to value, from planning to execution.
The blueprint reflects a clear shift: from managing isolated IT components to orchestrating end-to-end Digital Product Value Streams. With ServiceNow as the unifying AI platform, organizations can connect strategy to portfolio, build to deploy, request to fulfill, and detect to correct, within a single, cohesive ecosystem.
The payoff isn’t increased activity. It’s improved visibility, quicker decisions, and reduced friction at scale.
If you’re navigating growth, complexity, or constant change, this blueprint is worth a look. Not to study every detail, but to ask better questions:
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Where are we aligned?
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Where are we compensating for gaps?
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What would change if we shared the same map?
Interested in how others are applying IT4IT in real-world scenarios.
For support, reach out to your ServiceNow account team, Impact team, or implementation partners. Additional details are available in ServiceNow’s official product documentation: https://www.servicenow.com/docs/
I also want to thank our highly valued executives supporting this effort for multiple years: Tolga Tutel, & Jan Hejmann.
