The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live sessi...
In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-...
/Retrospective Implementation of Domain Separation in ServiceNow / ContentsExecutive summaryUnderstanding Domain SeparationWhy retrofitting is fundamentally differentMajor risk areasWhen is retrofitti...
Introduction In ServiceNow, data can be classified into several broad categories depending on its nature, how it is created, updated, and used across the platform. These classifications help in: Desig...
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was socia...
Executive Summary ServiceNow does not natively support AVRO file ingestion. Import Sets accept CSV, Excel, XML, and JSON only. However, the problem should not be framed as “how do I get AVRO into Serv...
Naming conventions are one of the first things architects define and one of the first things delivery teams quietly abandon. In theory, naming standards bring clarity, consistency, and easier support....
Governance in ServiceNow rarely fails because it is absent. More often, it fails because it is designed in isolation from delivery reality. I’ve seen governance models that look excellent in steering ...
Every organisation wants a clean ServiceNow instance. In practice, no mature platform ever truly is—and that’s not a failure. It’s a by-product of real use. The idea of a permanently “clean” instance ...
Somewhere along the way, “customisation” became a dirty word in ServiceNow conversations. I understand why—but the platform was never designed to be used without customisation. It was designed to be e...
Technical debt in ServiceNow is rarely dramatic. It doesn’t usually come from one bad decision; it comes from hundreds of reasonable ones made under pressure. What hurts long term isn’t that debt exis...
Future-state architectures are often beautifully drawn—and are mostly quietly ignored. In many programs, the future-state design represents an ideal world where constraints don’t exist: clean data, al...
On paper, scoped apps are the safer choice. Isolation, namespace protection, upgrade resilience—it all sounds compelling. In practice, the decision between scoped and global is rarely that simple. I’v...
Every architecture decision involves trade-offs. Yet in most design documents, those trade-offs are either hidden or sanitised away. What gets documented is the decision, not the cost of making it. I’...
One of the most frustrating conversations I’ve had with stakeholders goes something like this: “The platform feels slow, but the dashboards say everything is fine.” And technically, they’re often righ...
Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time te...
For many ServiceNow aficionado like me in the ServiceNow ecosystem, the Certified Technical Architect (CTA) title is more than a certification — it’s a milestone. A commitment. A leap into the deepest...
Finding Purpose: At Work, In Family, and Through Change Introduction: The Quiet Question of Purpose Purpose isn’t always loud. It doesn’t always arrive with fanfare or clarity. Sometimes, it whispers ...
One of the most critical aspects of ServiceNow platform governance is managing database growth. As the platform expands across multiple product lines and business functions, the size of database conti...
Week 4 Less is more – Design Less and Think More What? Why? How? As this ServiceNow CTA journey deepens, the challenges get more nuanced and frankly, more real. This week wasn’t just about architectur...
Week 3: Architecture Blueprints, Instance Strategy, and Storytelling with PurposeBefore defining the solution, we need clarity on the current state. This week focuses on establishing that baseline thr...
Week 2: Presentations, Workshops, and Diving into CMDB & CSDMWeek 2 was an engaging mix of presentations, workshop facilitation, and a deeper dive into CMDB and CSDM.CMDB felt somewhat familiar to me,...
on:
Instance Strategy Mistakes I See Repeated Across E...
on:
Article: CTA Series - The Journey from Code to Str...
on:
CTA Series - The Journey from Code to Strategy (Pa...
