MVP - Made with Visible Persistence The first time I was named a ServiceNow MVP, I called it “Made with Vision and Perseverance.”The second time, my perspective had evolved - it became “Made with Visible Persistence.” With over 13.5 years in IT and 1...

Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...

Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...

 Week 4 Less is more – Design Less and Think More What? Why? How? As this ServiceNow CTA journey deepens, the challenges get more nuanced and frankly, more real. This week wasn’t just about architecture diagrams or platform limits, it was about navig...

Week 3: Architecture Blueprints, Instance Strategy, and Storytelling with PurposeBefore defining the solution, we need clarity on the current state. This week focuses on establishing that baseline through architecture blueprints, drawing a clear cont...