Ability to Open Security Incident from an Incident Ticket

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Ken61
Giga Guru

‎05-03-2024 06:28 AM

Hello Forum,

I am new to ServiceNow and need guardian on how to create "Create Security Incident" form context menu UI action on the incident form so fulfiller have the ability to create security incident from the incident form. 

I already create the UI Action but unable to link the security incident form to the UI Action.

I will appreciate forum support on this.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-03-2024 06:31 AM

Hi @Ken61 

 

To do this, you need to activate the SIR - Security Incident Response plugin and that plugin will provide OOTB UI action to create Security incident from Normal Incident.

 

https://docs.servicenow.com/bundle/washingtondc-security-management/page/product/security-incident-r...

 

 

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Ahmmed Ali
Mega Sage

‎05-03-2024 06:32 AM

can you post the screenshot of UI action you have created?

 

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali
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