Any good practice tips for setting up Advanced Work Assignment in a shared service environment?

Tom Sienkiewicz
Mega Sage

Hi folks,

so I'm about to implement a custom application that is going to rely on Workspace / AWA for routing of tasks.

Wondering if anyone with some experience in settipg this up for MSPs/shared services could mention some useful hints as to what to watch out for when configuring AWA.

I should add this is a domain separated environment.

For example, I'm wondering if I should set up a separate queue per domain/client, or maybe there is a better approach to this.

Many thanks!

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