Any good practice tips for setting up Advanced Work Assignment in a shared service environment?

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08-31-2023 12:12 AM
Hi folks,
so I'm about to implement a custom application that is going to rely on Workspace / AWA for routing of tasks.
Wondering if anyone with some experience in settipg this up for MSPs/shared services could mention some useful hints as to what to watch out for when configuring AWA.
I should add this is a domain separated environment.
For example, I'm wondering if I should set up a separate queue per domain/client, or maybe there is a better approach to this.
Many thanks!
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