Application Category - Application Portfolio Managment

[billhazelton]

I am currently working on Application Portfolio Management and mapping applications to their business capabilities. It was suggested that I use Application Category as the field for this. The problem I am running into is I can't see a way to change this to multi-select as some applications are used for multiple business capabilities. It doesn't make sense to have these applications duplicated in the portfolio. Would the best option be to create custom fields or am I using the wrong field for this?

Thanks,
BIll

[scott barnard1]

Hi Bill

Something to be aware of is the Common Services Data Model. It get particularly more defined in New York

I've attached the whitepaper as it's useful to be aware of where SN are going around this area.

You'll touch on some of this with APM so be aware and watch you don't paint yourself into a corner.

Regards

[Paul Santaniell]

Bill,

I had the same question and I agree with your observation that category is not a good choice for capability due to the many-to-many relationship. I was thinking I'd use the relationships and hide the category. Ultimately, I'd like to add a simplified form that allows an application owner to select the relevant capabilities.

Paul

[David104]

I agree that relationships are absolutely the right way to capture the links between Business Applications (and/or Application Services) and Business Capabilities which they support. The image below is from New York ServiceNow docs for Application Portfolio Management - https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/application-portfolio...

You can see the relationship "Provided By::Provides" being used between them

Hope this helps

David

[Paul Santaniell]

David,

Do you know if the APM module provides simplified forms for maintaining the Business Capabilities associated with a Business Application? If not, how do people address? OOTB form managing relationships? Custom, user friendly form that can be distributed to application owners?

Paul