Application service mapping

[TomsH]

Hi,

I am currently exploring CSDM capabilities and how it would fit into our current enterprise architecture.

I am having problems mapping application services as we have services dynamically populated by the Dynatrace Service Graph connector.

What I am hoping to achieve in a hierarchy layout a logical application service with child application services discovered by Dynatrace.

This is achievable manually however there are hundreds of services and I'm looking to achieve this in a dynamic approach.

Please diagram as example:

I have tried using Dynamic CI groups however appears services are not listed?

[Moritz4]

Hi @TomsH,

Getting the services from Dynatrace Service Graph connector replicated to ServiceNow is a good starting point.

What are your thoughts behind the hierarchical logical application service with child application services from Dynatrace?
How would you define this logical application service?

In theory, I would describe all application services as logical. They are defined as a deployed infrastructure stack, which maps quite well to what you have in Dynatrace as well.

How would you use the logical (parent) application services in your processes?

Best regards

Moritz

[Roman88]

To dynamically map application services using CSDM and Dynatrace:

1. Create a Logical Parent Service: Manually define the top-level service in CSDM as the parent.

2. Automate Child Service Discovery: Use the Dynatrace Service Graph connector to dynamically populate child services.

3. Dynamic CI Groups: Set up rules in ServiceNow for dynamic grouping of discovered services, linking them automatically to the parent application service.

This approach creates a hierarchical layout without manual effort for each service.

visit the website

[CharlesGriff]

The link you pasted is garbage please fix it.