Hi Team,
We have configured Vendor Workspace Management in our client instance. After 6 months, we are facing data mismatch in Vendor Workspace management and Normal filter conditions. Please find the conditions in VMW and Normal filter:
Data required: Number of Incidents Breached for vendors
1- Normal filter condition on task_sla table:
Note: Vendor - Vendor Name
By using this Normal Filter condition, I'm getting 38 Incidents.
2- For Vendor Workspace, we have created the below KPI task_sla table:
In indicator we used Additional condition:
SLA definition Vendor Name in CAPGEMINI AMERICA INC, EPAM SYSTEMS INC, EXPERION TECHNOLOGIES USA INC, INFOSYS LIMITED, LTIMINDTREE LIMITED, SLALOM LLC, STEFANINI INC, ZINIER INC .and. Has breached = true
and
In Indicator Source using below filter condition:
SLA definition Type = SLA .and. Stage != Cancelled .and. Task Task type = Incident .and. Breach time on Today
Please see the below screenshots for the same:
Indicator:
Indicator Source:
Here, in Vendor workspace, score showing for 05-02-2024 to 11-02-2024 date range:
Please let me know how can we match the both sides.
Thanks & Regards,
Prasanna Kumar
