Display mostly accessed web applications by similar users

[Devangi S]

Hello,

We are looking for solution of the requirement wherein user want us to add new category e.g link or weblink in "Relevant for you" widget and doing so it should also display the most accessed web applications by similar users in the "Recommended for you" section of Employee Center like it displays Request and Articles. Is there a way to achieve this?

Regards,

Devangi Saldur

[Bharat Daswani]

Do you mean websites accessed through Chrome/Edge and display it over portal through widget?

Assuming, you're not referring to serivcenow pages/portals accessed frequently.

[Devangi S]

Yes @Bharat Daswani,

We have My applications widget of Content Publishing application that displays all the external web applications links. So, the external links accessed frequently from the Employee Center Pro portal by the similar users should be displayed under "Recommended for you" section like Request/Articles in the card list type. The logic or code written to display the recommended articles or request is in OOTB script includes RelevantForYouUtil and UserRecommendationUtil. In order to display the web applications i.e external links also in the "Recommended for you" section, we have to either modify this script includes or write new code and may be widget also. As it's not a good idea to update OOTB components, is there a way to achieve this without customization and doing configuration only.

[User186043]

Others may be able to correct me here, but I don't believe Content Publishing tracks the interactions of links and therefore any 'recommended for you' content would need to be based on an arbitrary ranking of value not related to 'like' users' interactions. 

This would be possible with a custom widget calling a redirection which in turn recorded the user and the URL they were navigating to (similar in method to how kb_use records Knowledge views through a script action when a user views a KBA). The issue with kb_use is it's on the view of the article which you cannot do here because the resulting web page is external (unless you used something like Google analytics to report back into ServiceNow user views from ServiceNow).