Few questions on on-premise ServiceNow instance

[Suggy]

1. Is ServiceNow still selling on-prem ServiceNow product?

2. Does each and EVERY ServiceNow's feature/capability be made available in on-premise ServiceNow instance? like AI capabilities as well? 

3. ServiceNow currently uses MariaDB in the backend, but is in the process of transitioning to RaptorDB by the end of 2025. How will it work for on-prem customers?

[Dr Atul G- LNG]

Hi @Suggy 

Based on my recent experience:

1. Is ServiceNow still selling the on-prem ServiceNow product?

Atul: Yes, SN is still selling on-prem products.

2. Does every ServiceNow feature/capability need to be made available in an on-premise ServiceNow instance? Like AI capabilities as well? 

Atul: No, As far I remember for my client AI, a few parts of CSM are also not available on-prem

3. ServiceNow currently uses MariaDB in the backend, but is in the process of transitioning to RaptorDB by the end of 2025. How will it work for on-prem customers?

Atul: I think the best is to connect your SN Account executive

[Suggy]

Hi @Dr Atul G- LNG "

Atul: No, As far I remember for my client AI, a few parts of CSM are also not available on-prem"

Can I get more details on this? whatever you can recall. Any other details that you know which cannot be made available in on-prem ServiceNow

[Dr Atul G- LNG]

Hi @Suggy 

I tried to get more details, but the meeting recording isn’t accessible to me, and I can’t get the transcript to filter the results for you. Sorry, mate, I can’t help with this.

[Suggy]

Thanks for your whatever inputs you have provided Atul 🙂