I would like to determine whether ServiceNow can initiate specific flows or topics when callers interacting with Microsoft Dynamics 365 Contact Center provide certain DTMF inputs.
Is there a standard integration pattern or recommended best-practice for receiving DTMF selections from Dynamics 365 Contact Center and mapping them to targeted workflows within ServiceNow? If so, which ServiceNow capabilities, connectors, or integration components are typically used to enable this type of routing?
