How to override the default outbound email in a few Notifications? The "From" field didn't work

[krohan]

Hello, I need help setting up notifications.

Customers (external users) of my client will send emails to the fund mailbox (say fund@client.com) for their fund related queries and to the tax mailbox (say tax@client.com) for their tax related queries. These mails will convert into a case in servicenow. Whenever a notification is sent out from servicenow to a customer it should be sent from the mailbox the customer had originally interacted with. For example, a customer should receive case update notification from tax@client.com for their tax related inquiries.

How to setup multiple outbound email account? 

I tried configuring the "From" field in the Notification definition but that doesnt seem to work. Has anyone utilized this field .. then how?

#notification 

[Sachin_Nasa]

Yes, its possible.

But only if the organization owns those mailboxes/domains (fund@client.com, tax@client.com) and the email infrastructure is configured to allow sending on behalf of them.

If ServiceNow is sending from a completely different SMTP/domain and merely pretending to be fund@client.com, then it may be treated as spoofing and can be blocked by SPF/DKIM/DMARC.