how to prevent duplicate Company records (vendors, manufacturers, customer etc.) in Servicenow

Eric M
Giga Expert

‎11-12-2019 09:05 AM

Anyone have recommendations on how to prevent duplicate Company records (vendors, manufacturers, customer etc.) in Servicenow. We want all the different processes that should be using the same record

How to normalize the data etc. 

Thanks 

Eric 

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8 REPLIES 8

Stig Brandt1
Giga Expert

‎11-12-2019 10:02 AM

A good starting point will be to use the normalization plugin, it normalizes company names Br Stig

David104
Tera Guru
In response to Stig Brandt1

‎11-12-2019 07:34 PM

Yes, the normalisation plugin is definitely the right way to go

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Eric M
Giga Expert
In response to David104

‎11-13-2019 03:45 AM

Sounds like it would be a combination of Normalization and business rules. We are a customer of flexera  has anyone use the data platform to normalize this data source and place it back into the company table?

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David104
Tera Guru
In response to Eric M

‎11-14-2019 02:09 PM

I have not used Flexera with ServiceNow so I can't help with that one 🙂

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