How to track service availability in ServiceNow instance?

SubhashreeS4370
Tera Contributor

‎12-22-2025 03:24 PM

Hi Team,

 

I would like to understand how can we track Service availability of a ServiceNow instance ensuring below things:

 

1. The instance is up an running

2. Fetching reports when the instance was down (pull reports of the instance performance)

 

This is needed to monitor instance performance. Please suggest the possible approaches.

 

Thanks in advance!

Regards,

Subhashree

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narotham
Tera Contributor

‎01-06-2026 07:48 AM

ServiceNow Health Dashboard in HI Support


ServiceNow cannot reliably detect its own downtime, so availability
must be monitored externally.

Options from 3rd-party monitoring tools

Dynatrace
SolarWinds
Datadog
Pingdom
UptimeRobot