Is ServiceNow provides options for backing up your data outside of the platform?

[yonu1]

As per my finding got two options:

1. Third-Party Backup Solutions: Some organizations use third-party backup solutions that are specifically designed for ServiceNow. These solutions provide more advanced backup and recovery options, including point-in-time restores and disaster recovery capabilities.

2. Database Backups: You can also perform database-level backups if you have access to the underlying database where your ServiceNow instance is hosted.

Need to understand in detail how to configure above option to get data out of ServiceNow.

Any help is appreciated.

Best.

[jonsan09]

Have you looked into Export Sets? Everything in ServiceNow is basically a record so if you know what table the specific configurations or records are located you could export the records. https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/export-sets/task...

[yonu1]

Thanks for the reply.
Yes, we can schedule data exports.
But, I am looking to take backup at database level.

[Bert_c1]

All hosted instances are backed up nightly. Customers do not have access to the instance database. Only ServiceNow engineers have access. If you are self-hosted, then your Database Admins can access the database.