Is there a way to catch hold of who is using the login credentials of a web service account?
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11-16-2022 06:28 AM - edited 11-17-2022 12:14 PM
We have integrated ServiceNow instance 'A' with another ServiceNow instance 'B' for Incident sync using Basic Authentication (locally created account in ServiceNow)
Issue is - Some times the web service call fails from instance 'B' to instance 'A'. When we checked the logs, we could see several log entries saying 'Invalid username/password' foe the above account.
So looks like someone is purposely trying to use login using wrong credentials and the account is getting locked out.
Is there a way to check WHO tried to login using the web service credentials?
NOTE - I could see an login attempt entry in 'syslog_transaction' for above web service account. But WHO is that is not shown.
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11-21-2022 03:03 PM
Can you confirm this from the event log?
It shows the login ID and IP that was attempted.