Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

LIMIT THE DISPLAY OF TECHNICIAN WORK NOTE ON RITM ACTIVITY STREAM IN PORTAL

Randy TCTS
Tera Expert

‎09-25-2024 10:40 AM - edited ‎09-25-2024 10:51 AM

How can I manage the conditional display of worknote on the ticket portal page? I need to NOT show the worknote if the logged in user does not have the ITIL role even if the user profile has the business_stakeholder role in the ESC RITM activity stream.

RandyTangco1_0-1727285949239.png

 

Labels:
0 Helpfuls
  • 365 Views
1 REPLY 1

Kamal17
Kilo Sage

‎09-25-2024 06:58 PM

@Randy TCTS 

Read access to work notes in RITM table is provided by the role "sn_request_read".

By default, "business_stakeholder" role contains "sn_request_read". Hence, all business stakeholders are allowed to view the work notes of RITM.

 

To remove this permission, just remove "sn_request_read" role from the "business_stakeholder" role.

 

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

 

Regards,

Kamal S

0 Helpfuls
Related Content