Multiple Selection on List field

[Chethananand NK]

Business requirement

On case form, the user will select client account.
Based on this selection, the corresponding Site IDs for that customer will have to be displayed.
Circuits field is dependent on Site ID field.
Based on these selections, there are some other fields supposed to get populated.

Site ID field is referenced to cmdb_ci_ni_site
Circuit ID field is referenced to cmdb_ci_network_circuit

Technical Problem Statement

Currently the Site ID field is a List field. However, in case of a large-scale impact and multiple sites are impacted (say 50 to 100), then the List field does not provide flexibility to select multiple sites/ All sites at a time.

Anyone has any ideas to handle/overcome this scenario with minimum changes to this design?

[AshishKM]

Hi @Chethananand NK , 

Please share the Site ID field definiation page with applied filter condition. 

If its list collector then multiple should allow provided if there is any other conditions applied with it.

-Thanks,

AshishKM

[Chethananand NK]

Hi Ashish,

This is a List field and PFA the screenshot of the field definition page.

Regards

Chethan

[Harneet Sital]

Hi @Chethananand NK , that option already exists OOB you don't need to do anything. 

Here is how you can do it -

On the form field, click the unlock icon, below screen will open up

Click on the highlighted icon which allows multiple selections, this screen will appear allowing you to add multiple sites 

-Harneet Sital
Request you please mark my answer as helpful or correct based on the impact
Find all my ServiceNow articles here