Run more than one Process Flows on the same table [Workspace and Native UI]

User664605
Giga Guru

3 weeks ago

Hi ServiceNow Enthusiasts,

 

Is it feasible to configure and display 2 different process flows on the same form on a table? If yes, how? Else if any possible workarounds?

 

Use Case - We need to have 2 different Process Flows on Risk Response table based on 2 different teams. For Team 1, they want to have OOTB Process (Draft -> In progress -> Awaiting Approval-> Closed) whereas the other Team wants to have a custom Process Flow (To be initiated -> In Progress -> On Hold -> Completed)

 

It should reflect on both Workspace as well Native UI [including on the Workspace Stepper and Native Flow Formatter on top of the form] display based on the Team using it. 

 

Any thoughts / expert opinions? Feel free to share the details.

 

Thanks in advance.

 

Best Regards,

Sameekshya

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Vinod54
Tera Guru

3 weeks ago

Hello Sameekshya @User664605 ,
OOTB this is not possible. Custom approach. 

  1. You can create two views with separate process flow and show based on logged in user's group. 
    Then use View Rules to build condition to show based on logged in user. You will also have scripting ability in the view rules for advanced conditions. 
    2. You can customize using UI macros. Heavy scripting, technical debt but if there is no other go you can go for this approach. Sharing couple of community articles on the same solution. 
    https://www.servicenow.com/community/developer-forum/can-you-have-different-process-flow-formatter-f...

Marking helpful replies as Helpful and Accept as Solution keeps the community knowledge flowing. 

Thanks,

Vinod Kumar M

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