SERVICE PORTAL MENU ITEM

adaptivert · ‎01-29-2024

Hello. I added a new configuration with the objective of displaying the new record in the service portal header and I am not getting the expected result. Please review the attached file. First photo is the record definition and the second photo is the portal home page where I am hoping to see the outcome.

Mark Roethof · ‎01-29-2024

The only configurable menu item which can be added to the topmenu, is the "More" menu item. All others: sub menu.

Here with I mean with submenu (the image does not contain any taxonomy since I don't have that on this instance, so only a menu item is shown)

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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adaptivert · ‎01-29-2024

I tried to configure using the more portal header menu item and this appears to deliver what i needed. Thank you @Mark Roethof