time taken by approvers for a multilayer approval request

[mohitsingh]

Dear All,

I have 2 layer of approval for a request, 1st line manager and second one is with set of people.

I want to showcase time taken by each approver for a request.

Can anyone suggest me how to calculate without customization?

[Sai Kumar P]

Hi,

Metric definition is the easiest way to achieve your requirement.

Please find the documentation for metric definition below:
https://www.servicenow.com/docs/r/platform-administration/c_MetricDefinitionSupport.html

Below articles might help you:
https://www.servicenow.com/community/developer-forum/how-to-calculate-the-approval-duration/m-p/1808...
https://www.servicenow.com/community/itom-forum/metric-for-approval-sysapproval-approver-table-to-re...

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Regards
Sai Kumar P

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