Developer Program no longer monitors the community (PDIs).

[Kamini Kansal]

The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

Regards,

Kamini Kansal

[MGanon]

If ServiceNow no longer monitors this Instance Help forum, should this forum be decommissioned?

[Maik Skoddow]

Hi @Kamini Kansal 

although I have subscribed to many forums I missed this announcement and I think many users will feel the same way. At least putting a hint in the forum description would be fair, right?

Kind regards
Maik

[Mark Roethof]

A pinned-post would be nice.

Though I think the message is clear. The number of posts in the Instance Help community has decreased immensely over the past week.

Kind regards,
Mark

[Bernd L]

Addionally the Service Now Instance Emails regarding PDIs contains a link to this forum. This should be replaced then with the right target.

[Aki17]

Hi @Kamini Kansal ,

My PDI has been offline for more than a week. I already summited a feedback as per your instruction, but not response I got...

I'm really in trouble since I cannot deploy the update sets in there into my production instance, so could you fix it immediately?

https://dev88373.service-now.com/

Also, looks like there are a lot more users facing same issue. Is there an estimated recovery time?

Best Regards,

Aki

[pavithra8]

My PDI instance https://dev106971.service-now.com/ is offline since morning. I used it till yesterday evening IST. I have posted the same in the 'Give Feedback' button section as well, however the instance is still not online. Its been several hours now. I need the instance to be online urgently and also done want to lose on the work that is done there. Can anyone from service-now instance team please have a look. 

I had posted in the instance help forum as well: https://community.servicenow.com/community?id=community_question&sys_id=f049916d1b5c0150cd3b33bc1d4b...

 Kindly help me out here to make my personal instance online.

[Ashin]

Hi @Kamini Kansal ,

My developer instance https://115890.service-now.com(paris) seems to be offline for more than a week. I also gave feedback many times but no response. Kindly help me in reactivating the instance as soon as possible.

Thanks and Regards,

Ashin Tomar

[tcastleman]

It appears to not be monitored there either. 

I've submitted twice now the past two days and my instance is still under unscheduled maintenance. 

I'd release it and get a new one, but I'd lose all my personal dev work so that is not an option. 

Is there another way to get this issue resolved. 

[mike_pryor]

My instance is also down and stuck in a restore.  I have now got the email stating that my restore backup will be deleted within the week.  And I don't seem to be able to get any support or response from ServiceNow.

Its been in a "Restoring" state for more than 3 days.

dev95385

[kkswamy]

My PDI is suspended and need to restore please,

dev91372.service-now.com

[vijayc]

I'm unable to access my instance. Kindly help me to get it back. https://dev92201.service-now.com

[Omar22]

Same Guys, I'm having the same issue. 

Did anyone find a solution? 

regards. 

[Luiz Lucena]

Looks like they are not monitoring the Instance Help forum, neither the feedback or this article.

Would be simple enough to ask everyone: "hey, stop using PDIs" instead of making us waste time.

Or give a better support!

[Community Alums]

i agree. even the feedback is not being monitored. 

[Mark Roethof]

Please don't share such incorrect information. The feedback is monitored.

Kind regards,
Mark

[Alan Wilson1]

My PDI dev80866 has been offline for more than a week and I cannot restore it either

[Bob Mullineaux]

I understand the PDIs are free, but they do no good at all unless one can access it and get it restored if need be.   My instance was improperly claimed,  attempts to restore constantly failed, I posted a help request in the Give Feedback Link and requested a response which I never received, someone may have taken action because I can now get to the instance but cannot get logged in as it is not recognizing my logins and the link to reset the admin password just redirects to the developer site, so I am once again stuck.  Yesterday I posted another request in Give Feedback to help with the password issue and requested a response which I have not received and still the problem persists.  

To give some additional feedback to the Developer Program folks...."support for PDIs is really, really, terrible"!

[Katarzyna Stasi]

My PDI is also unavailable: dev110608. I used option with the feedback.

I got this message from 2 days : The instance is offline. Please check again in a few minutes. 

[Luiz Lucena]

For me, the feedback worked, however, after 3 days, but at least I got my PDI restored few hours before the deadline. 

Looks like they are short staffed, but they respond.

[Bob Mullineaux]

I had the same problem starting around 3/7/22 which I posted in the get feedback as people are suggesting is the new process.   I received absolutely no response from anyone on a status or what was being done to resolve the issue.   I tried multiple times to restore.  Monday I could get to the login screen, but could not get logged in and the reset admin password did nothing.  It appeared that the instance now belonged to someone else because the instance banner had been modified and contained someone's name.   Yesterday 3/22, I tried again to restore and was successful in doing so.  I have my previous PDI back online with a new instance name and number assigned. 

I do not understand the lack of support with PDIs.  I understand they are free, but useless unless they work. 

[Bob Mullineaux]

Well..sadly my newly restored PDI is now malfunctioning for the last few days...

I am getting as far as the redirect to login, but no further...I do not believe it is my browser and came in via the Developer Portal

https://dev59224.service-now.com/login_redirect.do?sysparm_stack=no

Yesterday, when my PDI was working, I finally received a message from someone, who stated "We see that you have successfully restored your PDI."...so I guess someone is out there.  But alas, now starting over again with a comment in Give Feedback which I have not received a response to.  (see attached)

[Gaurav Verma4]

https://dev60726.service-now.com/

My PID instance https://dev60726.service-now.com/ is offline since morning.

Please awake

[Dillip Pradhan]

My PDI instance dev66992.service-now.com is offline since morning. I used it till yesterday evening EST. I have posted the same in the 'Give Feedback' button section as well, however the instance is still not online. Its been several hours now. I need the instance to be online urgently and also done want to lose on the work that is done there. Can anyone from service-now instance team please have a look. 

 Kindly help me out here to make my personal instance online.

[Chris Riggs]

I doubt posting here will help, but I too am in the situation where my PDI has been offline for over 24 hours.  As this is a primary sandbox and demo environment, not having it available is impacting our business.  

I have posted through Give Feedback twice today, with no reply and no notification that this feedback has even been received.

Very poor support and comms from ServiceNow.

[Tarik_B]

Lately using a PDI is a real challenge for me, I have 2 PDIs (dev99130 and dev93310) and they're offline for weeks, I posted multiple 'Give Feedback' requests with no result.

Really poor support around PDIs availability issues.

[Bob Mullineaux]

I suggest as many people who can, continue to post and complain using any channels they can...I would hope that eventually someone at ServiceNow will pay attention and do something to improve PDI support. 

[TariqueWasim]

I'm not able to login to my PDI. Getting error message as "The instance is offline. Please check again in a few minutes."

Please look into it.

https://dev66352.service-now.com/

[TariqueWasim]

I have hit that feedback button but didn't get any response there as well.

[Dillip Pradhan]

My instance is back and online. I received the email notification from ServiceNow Developer Team and seems like it was down.

[Dillip Pradhan]

My instance is back and online. I received the email notification from ServiceNow Developer Team and seems like it was down.

[Ranjith23]

Hi There,

My PDI(dev73216) has been offline for more than a week. I already summited a feedback as per your instruction, but didn't get any response there as well.

I'm really in trouble since I cannot deploy the update sets i, so could you fix it immediately?

https://dev73216.service-now.com/

Also, looks like there are a lot more users facing same issue. Is there an estimated recovery time?

Best Regards,

[Chris Riggs]

Well I did finally get a reply on Monday that there was a hardware issue and that I would be notified when resolved.   Its now over 10 days since I first reported this, so I have to assume its not coming back up and i'm going to have release and request a new instance and then rebuild the whole thing.

Quite frankly, pretty shocked by how poor the communications have been around this.  Clearly there has been a hardware failure that may not be recoverable.  Open,  honest and regular communication with the dev community on this should be a given, even if its to say i'm not getting the instance back, so we can plan and manage the impact on our organisations.

Anyway once bitten twice shy and all that!  Good luck all.

[The SN Nerd]

The instance outage page still indicates to post in the Community Forum.

My instance https://dev62197.service-now.com/ started by throwing a 500 error, and has been down for a few days now.

Please assist.

[Israel Baral]

You should be aware that the help instructions still direct us to look here for assistance, they should be amended:

Just to be clear: I'm like all of you, just a developer who is having an issue with his PDI, I'm not connected to servicenow in any official capacity.

[The SN Nerd]

Can this be updated to reflect the new process?

It is misleading, and I can see why people are confused and still posting on the forum for assistance.

[Mark Roethof]

I have created a topic for this a while ago in the Member Feedback community, send an email about this, created a Now Learning topic...

Zero response and zero change 😞

[Tysio]

Hello,

I cannot access my instance https://dev54933.service-now.com/ since upgraded to San Diego yesterday. 
First the message appeared saying that the instance is offline, but I clicked "Refresh instance" and after few minutes "Start building" button showed up. Unfortunately the instance is not able to load. 

Please help me

[The SN Nerd]

Maybe we go through the MVP community managers to try get this one sorted

[srikanth63]

My personal instance https://dev122435.service-now.com  is not working, currently unavailable
 Any help would be greatly appreciated.  Thanks!

[Marc D]

My PDI has been expired for less than 12 hours, and still did not create a backup. Despite what this post says, all emails and info I have received lead me to this forum. Also, the "Give Feedback" button does not exist on the developer page.

Please find someone who can fix this major issue, as it definitely appears that my incident is not isolated.

[Hitoshi Ozawa]

Hi,

Seems like ServiceNow is having some problems with PDIs. They've also disabled Feedback.  There used to be a below icon at the bottom right hand corner of the developer home page but I can no longer can find it.

My instance was not available for about 2 weeks. Below is my experience. Long story short, I ended up releasing my instance and getting a new one. My reply from ServiceNow came 2 weeks later so the backup no longer existed. If the instance isn't coming back up after few days, it may be better to release it and try to get it back using the backup. It seems like some user were able to get their instance back using the backup.

Long story

When I logged out from the developer's site and tried to log back in, I saw the following message.

Need assistance?

Get instant help or open support ticket!

• For questions about your account or Developer Program, please leave feedback on the ServiceNow Developer Program

However, when I clicked on the "ServiceNow Developer Program" link, following shows up. Seems the feedback is gone.

The irony of the situation is that the same "Need assistance?" statement is also written on the Sign up for a ServiceNow ID page.

https://signon.service-now.com/x_snc_sso_auth.do#/sign-up

Tried the "Get instant help or open support ticket!" link. It just tells me to send a feedback when there's no more feedback.

Any issues related to the Personal Developer Instance (PDI) issued by ServiceNow Developer Program like devXXXXX.service-now.com should be reported as feedback on ServiceNow Developer Site.

FYI, there's actually a Catch22 situation here too. The "Getting Instance Assistance" page mentions to post to the Instance Help Forum.

To get assistance with a PDI, use the Instance Help Forum on the ServiceNow Community. Be sure to include a detailed description of your issue.

https://developer.servicenow.com/dev.do#!/guides/sandiego/developer-program/pdi-guide/getting-instan...

While the Featured Article at the top of the Instance Help Forum refers to a now non-existing Feedback.

The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

https://community.servicenow.com/community?id=community_article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

After almost 2 weeks, I've finally got a response from my feedbacks. It may be because they expected many feedback about this response that they decided to disable it.

Your Personal Developer Instance (PDI) is offline, and we are unable to recover it. You can request a new PDI. If you have a backup of your current instance, you will have the option to apply the backup to the new PDI during your request. Learn more about requesting a new instance and restoring an instance in the Obtaining a PDI section of the Personal Developer Instance (PDI) Guide.

Seems like ServiceNow is having some major problems with some PDIs. (sigh)

After waiting almost 2 weeks, I released my instance and got a new one. A new instance was made available immediately.

[maggieo]

My instance  (61296) has been off line for days with a message that it is undergoing unscheduled maintenance. I tried to find a give feedback, but I can't find it on my screen. I have clicked on the option to be notified to no avail.

If the community is no longer monitoring the PDI issues, why the  options are directing users to come to the community and report their issues

[maggieo]

I just released my PDI, and requested a new one. I just wish that the options and verbiage would be updated.

[katakrokers]

I'm trying to restore my DPI dev63603 since yesterday and I'm continuously receiving feedback informing that process is failing.

Also I'm not able to find 'Give Feedback' button. Is this action removed?

Thanks in advance for your help.

[Mohan42]

@kamini kansal

I was unable to see the "Give Feedback" button on developer.servicenow. Can you please post me the screenshot. It would be helpfull to resolve this issue.

Thanks,

Mohan Krishna A

[Aman Kumar S]

Give feedback option has been revoked for now, its not available for the time being

[Rebecca Maza]

So how do we request help with a PDI at this point?

[Bob Blum]

I am fortunately not having problems with my PDI at the moment, but I was trying to ask a question regarding it.  I discovered the Instance Help Forum, and the posting that says it is no longer being monitored.  Yet I still find references to go there with questions and issues.

ServiceNow Developers

Personal Developer Instance (PDI) Guide

Getting Instance Assistance

"To get assistance with a PDI, use the Instance Help Forum on the ServiceNow Community. Be sure to include a detailed description of your issue."

Since that does not work, to say "The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button." does no good if I go to the site and there is no Give Feedback button available.

We are willing to use whatever option is available, but it's frustrating not being able to discover what that option could be.

[Chaz Gordon]

No Such Button on the Developer Site

[Tyler Teter]

Replying the same as others, it appears now that the Give Feedback button has now been removed. How are support requests for PDIs handled, if the forum is not being watched and button is removed?