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can Servicenow Agentic AI handle onChange scripts?

guler
Tera Contributor

Hello

Can SN Agentic AI handle onchange scripts for Catalog Items? 

6 REPLIES 6

Mark Manders
Mega Patron

Please elaborate on your use case. What is it exactly that you are trying to achieve?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

guler
Tera Contributor

I am trying to understand how Servicenow Agentic AI chatbot submit a request for a catalog item that has onchange scripts for its variables?

 

guler
Tera Contributor

or can Servicenow Agentic AI chatbot submit a request for a catalog item has onchange scripts?

 

kaushal_snow
Mega Sage

Hi @guler ,

 

No official documentation or examples have confirmed that Agentic AI can execute onChange client scripts within Catalog Items....Agentic AI is still a developing feature and behavior with interactive client side logic remains unclear....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/