We’re currently analyzing inbound and outbound integrations in our legacy ServiceNow instance and would appreciate your insights on the following:
1. Identifying Service Accounts
What’s the best way to identify service accounts used in both inbound and outbound integrations?
Are there specific tables (e.g., sys_user, sys_credential, sys_auth_profile) or logs we should focus on?
Any tips for distinguishing service accounts from regular users?
2. Tracing External Endpoints
How can we extract a list of all external endpoints configured for inbound and outbound REST/SOAP integrations?
Are there recommended tables or scripts to pull this data from (sys_rest_message, sys_script_rest_api, etc.)?
3. Identifying Backend Scripts
How can we identify backend scripts tied to integrations (e.g., Script Includes, Business Rules, Flow Designer)?
Is there a recommended way to document or visualize endpoint usage and associated logic across the platform?
KIndly , provide your guidance and inputs. Appreciate your help. Thank you.
