How to edit Incident fields in Employee Center – Form View

[TejaGadepalli]

When a user submits an Incident from the Employee Center portal, the Incident is created and goes to Awaiting Approval for one-level approval (Assignment Group Manager).
After approval, it moves to In Progress.

I want to know:

• How to edit/customize Incident fields in the Employee Center form view

• How to make fields mandatory (Attachment, CI, Category, Sub-category)

• How to control state transitions (Awaiting Approval → In Progress / Awaiting Info)

[Ankur Bawiskar]

@TejaGadepalli 

why would incident require an approval?

OOTB there is no approval and haven't seen in my experience any customer adding approvals on incidents.

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[Adrian Ubeda]

Hello @TejaGadepalli ,

1) I assume is the standard ticket header widget where you want to add more fields, no need of create new widget just configure properly, check this link: https://www.servicenow.com/community/itsm-forum/how-to-add-more-fields-on-standard-ticket-header-wid...

2) Use Catalog UI policies inside incident record producer or check dictionary attributes as read only/Mandatory in variables or variables set

3) Use flow designer for this, for create an E2E flow from the creation until the end, controlling all transitions between states conditions etc...