How to add more fields on 'Standard Ticket Header' widget

[Sonu Parab]

Hi All, 
We have one requirement that we want to add more fields on Standard Ticket Header widget.
1] I want to add new fields(Highlighted part) on the below widget.

2] Basically above widget display when we click on short description of Incident record.

(This is OOTB Simple List widget).

Could  you please help me to achieve above requirement.
Thank you

[Community Alums · Accepted solution]

Hi @Sonu Parab ,

You don't need to modify the widget to do that. The Standard Ticket page is controlled by the Standard Ticket Configuration (ticket_configuration table) for each table. 

So, for incident, go to Standard Ticket Configuration, select Incident and add state and impact under info fields.

Refer to this Doc to learn more :https://docs.servicenow.com/bundle/utah-platform-user-interface/page/build/service-portal/task/confi...

[vartika]

Hi Sandeep, 

I am trying to do the same for Case, Case Task table. I need to show Resoltuion code, Notes on the header to end user. But as a Admin i can see the fields but as end end user not. Could you please provide any solution here that will be helpful.

Thanks in Advance!

[Community Alums]

Hi @vartika  ,

You will need to add a new Record using the "new" UI action on the Standard Ticket Configuration Page: 

[vartika]

Hi @Community Alums,
I already have created this record for Case, Case Task table. When i am adding "Resoltuion Code, Note" in "Info Fields". It's not appearing over the portal to end user. As an admin i can see over the portal Case header but not as end user.