How to set an inbound working on weekdays.

[Shinu_snow]

Hello,

I have a scenario to create an inbound action with the following conditions:

• When the instance receives an email containing "(CRITICAL)" in the email subject, and

• "Integrated Management Log Severity: CRITICAL" in the email body,

• Then an incident record should be created.

The tricky part is:

• This should only happen on workdays (Monday to Friday).

• Emails received on weekends (Saturday or Sunday) must be ignored, and no incident record should be created.

The condition and script I provided are shown below. The inbound action is working, and incidents are being created, but they are also being created on weekends. I need to prevent incidents from being created on weekends.

Thanks in advance!!

[Musab Rasheed]

Try below code.

(function() {
  var dayOfWeek = new GlideDateTime().getDayOfWeekUTC(); // 1 = Sunday, 2 = Monday, … 7 = Saturday

  // Only process Monday (2) through Friday (6)
  if (dayOfWeek >= 2 && dayOfWeek <= 6) {
    // Create or update ticket logic
    current.short_description = email.subject;
    current.description = email.body_text;
    current.insert();
  } else {
    // Skip creating ticket
    return;
  }
})();

[Shinu_snow]

Hi, 

How can I check if the incident record is created on weekends? Should I wait until Saturday to send emails??

[Musab Rasheed]

Tweak the code to include tomorrow's day to restrict creation of records, if works then code will work for weekend condition as well or else you have to wait I think.

[Shinu_snow]

Hii,

This isn’t working. I tested it on Sunday, but an incident was still created.