How to set an inbound working on weekdays.

Shinu_snow
Tera Contributor

a month ago

Hello,

 

I have a scenario to create an inbound action with the following conditions:

  • When the instance receives an email containing "(CRITICAL)" in the email subject, and

  • "Integrated Management Log Severity: CRITICAL" in the email body,

  • Then an incident record should be created.

The tricky part is:

  • This should only happen on workdays (Monday to Friday).

  • Emails received on weekends (Saturday or Sunday) must be ignored, and no incident record should be created.

The condition and script I provided are shown below. The inbound action is working, and incidents are being created, but they are also being created on weekends. I need to prevent incidents from being created on weekends.

Shinu_snow_0-1755019310568.pngShinu_snow_1-1755019385763.png

Thanks in advance!!

Labels:
0 Helpfuls
  • 968 Views
5 REPLIES 5

Bhuvan
Kilo Patron

4 weeks ago

@Shinu_snow 

 

Check the value it returns for the GlideDateTime as system takes Sunday as 7 and Monday as 1. 

 

https://developer.servicenow.com/dev.do#!/reference/api/yokohama/server_legacy/c_GlideDateTimeAPI#r_...

 

Bhuvan_0-1755444553185.png

Bhuvan_1-1755444569741.png

Tweak the code accordingly and test, it should work fine.

 

If this helped to answer your query, please accept the solution and close the thread.

 

Thanks,

Bhuvan

0 Helpfuls