How to set an inbound working on weekdays.

[Shinu_snow]

Hello,

I have a scenario to create an inbound action with the following conditions:

• When the instance receives an email containing "(CRITICAL)" in the email subject, and

• "Integrated Management Log Severity: CRITICAL" in the email body,

• Then an incident record should be created.

The tricky part is:

• This should only happen on workdays (Monday to Friday).

• Emails received on weekends (Saturday or Sunday) must be ignored, and no incident record should be created.

The condition and script I provided are shown below. The inbound action is working, and incidents are being created, but they are also being created on weekends. I need to prevent incidents from being created on weekends.

Thanks in advance!!

[Bhuvan]

@Shinu_snow 

Check the value it returns for the GlideDateTime as system takes Sunday as 7 and Monday as 1. 

https://developer.servicenow.com/dev.do#!/reference/api/yokohama/server_legacy/c_GlideDateTimeAPI#r_...

Tweak the code accordingly and test, it should work fine.

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan