Language translation for notification

[HARIRATHNA U]

Hi 

If a notification is created in English and sent to a user whose preferred language is different, the notification will be displayed in English or user preferred language. Is it possible to change the language automatically to the user preferred accordingly?

Thanks

[Ankur Bawiskar]

@HARIRATHNA U 

you can configure multi-lingual notifications

check these links

Multilingual email notifications 

How to setup dynamic translation on email notifications for first time? 

-> If a user has a preferred language different from the default, ServiceNow can send a translated notification version

-> The user’s preferred language is set in the sys_user.language field.

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[HARIRATHNA U]

@Ankur Bawiskar 

I have one more question: Is it possible for custom fields? Or do we need to create labels for each fields? for different language translation?

[Ankur Bawiskar]

@HARIRATHNA U 

yes custom fields can be translated.

Example: the field label can be translated etc and it's stored in sys_documentation, choices can also be translated

more details here

Everything you ever wanted to know about the 5 translation tables 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@HARIRATHNA U 

Hope you are doing good.

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