Regarding now assit

[VenkataSreC]

What is the difference between now assist and ai agents and agentic workflow can anyone explain in detail

[Shraddha Kadam]

Hello @VenkataSreC ,

I have added the basic things for the Now Assist and AI agents and the Agentic workflow -

Feature	Now Assist	AI Agents	Agentic Workflow
What it is	ServiceNow's Generative AI (GenAI) capabilities and product suite. It's the brand for GenAI features.	Intelligent, autonomous software systems that combine multiple AI skills to perform end-to-end tasks with a degree of independence.	A series of connected, dynamically executed steps by one or more AI Agents to achieve a complex goal. It's the pattern of how AI Agents operate.
Primary Goal	Enhance user productivity, deliver better self-service, provide answers, summarize content, and accelerate tasks using GenAI.	Automate and optimize multi-step business processes across various functions (IT, HR, Customer Service, Finance).	Enable AI systems to plan, execute, reflect, and adapt to achieve complex, often non-deterministic, objectives with minimal human intervention.
Core Technology	Leverages Large Language Models (LLMs) (ServiceNow's native or integrated third-party LLMs like OpenAI, Google Gemini) to generate text, summarize, and understand context.	Built on the Now Platform's AI capabilities (including LLMs, Predictive Intelligence, NLU) and combines multiple "skills" (often powered by Now Assist).	Coordinates AI Agents (which may use Now Assist skills) along with traditional workflows and external tools. Employs reasoning, tool use, and memory.
Relationship	Now Assist is the foundational GenAI product that provides the "brains" and "skills" (e.g., summarization, generation).	AI Agents leverage Now Assist's skills (and other AI capabilities) as their building blocks. An AI Agent is a more complex system that uses these skills to perform multi-step, autonomous actions.	An Agentic Workflow is the design pattern or architecture that describes how AI Agents (potentially using Now Assist skills) are orchestrated to achieve complex, adaptive goals. It's the "why" and "how" of autonomous AI operations.

[SD_Chandan]

hi @VenkataSreC ,

"Now Assist" is a specific feature that uses AI to enhance user productivity within the platform. It offers proactive suggestions, conversational interactions, and automates tasks within ServiceNow.

"Agentic AI," on the other hand, is a broader concept encompassing multiple AI agents working together to solve problems with limited supervision. It's about integrating AI across the enterprise to automate processes, optimize workflows, and improve customer experiences.

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