The push message only notification is not being sent to assignment group members

[Gaurav Vaze]

Hello experts,

I am working on SN push notification for SIR

I have duplicated the Response Task Assigned to me notification and created Response task assigned to my group

here the conditions for firing :

assignment group changes

assignment group is not empty

Now I have created a new push message where details are

table: sn_si_task

created net new push message content, inspired by OOB push message content for assigned to me

(function buildJSON(/*GlideRecord*/ current, /*String*/ message, /*Object*/ attributes) {

	var layoutFieldGenerator = new global.NotificationLayoutFieldGenerator();
    var identifier = layoutFieldGenerator.layoutField(current.sys_class_name, current.sys_id, "number");
    var shortDescription = layoutFieldGenerator.layoutField(current.sys_class_name, current.sys_id, "short_description");
	var appletId = "d49c5734b78133007253c4a8de11a968";
	var json = {
		"aps" : {
            "sound" : "default"
        },
        "Redirection" : {
            "Title" : "Response Task Assigned to My Group",
            "To" : "Embedded",
            "Destination": {
                "DocumentId": appletId,
                "ItemId": current.sys_id
            },
			"Context" : {
				"ContextType": "RECORD",
				"TableName": "sn_si_task",
				"RecordId": current.sys_id
			}
        },
        "Layout" : {
            "Identifier" : identifier,
            "Description" : shortDescription,
        }
	};

	// build JSON sent by push here

	return json;
	
})(current, message, attributes);

Now in notification who will recieve, i have added assignment group

I dont know where am i mistaking, but no new log gets created when the conditions are met and notification is triggerd, potentially showing that its not being sent

I added log by clicking on advance erelated link, and the notification is fired

i dont know where to look at and what to modify

any help will be appriciated

Gaurav Vaze

SN developer

[Anish Reghu]

Hi @Gaurav Vaze,

Here are some changes/ checks you might want to do:

• Push notifications are user-specific. Change recipient logic to loop over users in the assignment group.

• Enable logging inside:

  • Push message Content script

    // Your custom JSON looks fine structurally, but check:
    
    // 1. appletId is correct and matches an actual Mobile Applet that the user has access to.
    // 2. current.sys_class_name is valid.
    //3. layoutFieldGenerator doesn't return null (log it temporarily to check).
    
    gs.log("Push: sys_id=" + current.sys_id + ", short_description=" + current.short_description);
    

• Make sure, you are checking the Push notifications at the correct navigation: System Logs > Push notifications.

• Check if push notification property is enabled: glide.push.enabled

• Ensure the applet ID is correct and accessible to the user.

Regards,

Anish Reghu

Please accept this as correct answer, it it works.

(or) Mark if Helpful, if it does.

[Gaurav Vaze · Accepted solution]

I have got solution for this one
It seems we need to add one more configuration as 

Add a push notification to the Push Default Registrations table
Here is the article stating the details of the same:
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

Thank you!