Change model category of laptops using Discovery

[shane_davis]

Our Discovery is not changing the model category as I hoped it would.   Any help will be appreciated!

Current design:   Laptop models are being placed in the Computer model category.

Requested design:   Our Asset Management group has requested that all of our laptop models be in a new Laptop model category.   Throughout the years, there are many of these.

Completed so far:

1. Followed CMDB Classifications - ServiceNow Wiki   to do the following:
   • Created a new table called Laptops [u_cmdb_ci_laptop] which extends the Computer [cmdb_ci_computer] table.
   • Set the order of the new Laptops module to 628
   • Created a model category called Laptop using the new Laptops table
2. Moved the laptop model that we use (fake example: P5645) from the Computer model category to the Laptop model category
3. Ran a Quick Discovery on my laptop which is the model I moved to the Laptop model category.....nothing changed

Many thanks,

Shane

[Community Alums]

You could still work out a way to get this information in from discovery, but that relies on that information being available on the computer you discover. I've found this information to be inconsistent. The beauty of keeping this information on the Model record, where it belongs, is that you simply identify that piece of information for any number of devices once. If you have 400 assets based on a particular model, you don't have to put this information in 400 times. You do it once for the model. Because it is in the Model record, it can be used by Assets, CIs (want to report on the whether laptops or desktops get a higher percentage of incidents?), and even in the Catalog (i.e. if you had a slightly different setup workflow for laptops versus desktops, you could use this information in the Workflow to branch appropriately). This means that the manual action required is pretty minimal.

[Community Alums · Accepted solution]

Shane,

One more point: You can update multiple Models at once as well in the list view. For example, if you are a Lenovo shop, it is pretty easy to find all the Models that contain ThinkPad in the name and make them Laptops and all the ThinkStations and set the Form factor to Desktop. I did something like this to quickly model data for the screenshots above for you.

Ben

[shane_davis]

Ben,

        I understand fully.   Thank you very much for your help!   I will begin working on this next week.   It sounds pretty simple to do!

Shane