AGENDA for the 2 days SNUG event 25.11.2024 & 26.11. 2024

[Andreea Obreja]

Dear ServiceNow Community,

Below you can find the agenda for the 2 days event :

Day 1 Agenda – 25.11.2024

08:30 – 09:00 | Welcome & Breakfast
Speakers: Andreea Obreja (VIG), Vesna Glatz (ServiceNow)

09:00 – 09:30 | VIG Opening
Speakers: Gerhard Lahner, Christoph Lasshofer (VIG)

09:30 – 10:30 | The Future is NOW! Transforming ServiceNow Operations with AI Integrations
Speakers: Andrei Ivanescu, Ioan Andreea, Erhan Ahmed (OMV)

10:30 – 11:00 | XXXLutz Accelerates Value with Creator Pro+
Speaker: Andreas Glöckl (XXXLdigital)

11:00 – 11:15 | Coffee Break

11:15 – 11:45 | CSDM @Twinformatics
Speaker: Martin Reiter (Twinformatics)

11:45 – 12:15 | Navigating the GenAI Journey: Innovation to Transformation
Speaker: Michael Wallner (ServiceNow)

12:15 – 13:15 | Lunch Break

13:15 – 13:45 | IRM - ServiceNow Journey
Speaker: Sava Tsvetanov (Mondi Group)

13:45 – 14:15 | From Compliance to Cyber Resilience: SOC Transformation & DORA Readiness
Speakers: Andreas Fraumbau, Alexandru Hritcu (VIG)

14:15 – 14:45 | Operational Resilience: Planning for Failure
Speakers: Averell Pscheidl, Melle van der Klip (ServiceNow)

14:45 – 15:00 | Coffee Break

15:00 – 15:30 | Employee Center Portal Implementation
Speaker: Lukas Renner (ServiceNow)

15:30 – 16:00 | Challenges in Building a CMDB for Cyber Defense
Speakers: Lubomir Buben, Jan Capek (VIG)

16:00 – 16:45 | ServiceNow Hackathon
Speaker: Ioan Andreea (OMV)

16:45 – 17:00 | Closure & Day 2 Agenda Preview

17:00 – 18:30 | Networking

We heard your need to communicate with pears on different topics, therefore in parallel with the presentations you have the opportunity to join discussion rounds withing breakout sessions (no pre-registration needed).

Day 1 Breakout Sessions (30 mins each) :

09:30 – 10:00 | Cloud Discovery & Cloud Model in CMDB – Halilovic Nedim (Erste Digital)

10:30 – 11:00 | Platform Governance – Andreea Obreja (VIG)

13:15 – 13:45 | ATFs for Platform Upgrades – Denys Nedotsukov, Lukas Triebel (VIG)

14:15 – 14:45 | SPM Use Cases – Andreas Glöckl (XXXLdigital)

15:30 – 16:00 | Xanadu Release Highlights – Christian Hager (ServiceNow)

Day 2 Agenda – 26.11

09:30 – 10:00 | Welcome

10:00 – 10:30 | SNUG 2025 Plans
Speakers: Andreea Obreja (VIG), Christian Hager (ServiceNow)

10:30 – 11:15 | Foundation Work for AI Potential
Speaker: Adam Spearing (ServiceNow)

11:15 – 11:45 | Breakout Sessions

• GenAI Innovation Roundtable – Michael Wallner (ServiceNow)
• Employee Center Portal – Andreea Obreja (VIG)
• Platform Analytics Roundtable – Christian Hager (ServiceNow)

11:45 – 12:00 | Closing

Looking forward to seeing you soon!

Your SNUG Lead,

Andreea Obreja