Assigned to field gets cleared on form submission

[Swetha M]

 "assigned to" is cleared when a user submits a security incident. How to prevent it from clearing off post ticket submission?

Application: Security incidents

[Ashir Waheed]

Hi @Swetha M 

I would recommend you to check for the On Submit Client Script, this might be causing the issue.

After that you should check for BR that works on After insert or update.

Regards,

Ashir Waheed

[nitinsharma2510]

Hi @Swetha M,

There could be an after Business Rule which clears fields based on the state change. Do look into that as well. 

Thanks,

Nitin Sharma

[Swetha M · Accepted solution]

I had a client script stopping the expected functionality. Fixed it now! Thanks!