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Forum Posts

Issue in resolving a SRAPI endpoint to a CSV file

Hello Experts,We have a requirement where user should be able to directly download selected records from the list view of a table into a CSV file via a UI button on the list banner. This is implemented via a Scripted REST API(GET). On clicking the UI...

CSA Exam Vouchers

Hi All,If I am not being able to pass CSA in the first attempt, how many more vouchers do they provide for retake?Any idea? Thanks in advance

p_mriganka by Tera Contributor
  • 571 Views
  • 3 replies
  • 0 helpfuls

Hide transform maps in navigator

In navigator under CMDB Dataload  transform map pointing to models should not be visible to standard user (user that has role cmdbb_Read, Asset, import_loader  ==> Security GRoups ITSM Standard, CMDB Modifier, Configuration manager Line, Configuratio...

Mayuri1711 by Tera Contributor
  • 367 Views
  • 2 replies
  • 0 helpfuls

Actions on skipped records post Vancouver upgrade

Hi all, We had our instance upgraded to Vancouver Patch5 and we have list of skipped records.When we deployed the update sets related to actions taken from lower instances, many records still stay skipped in PROD.  Since it's prod, we cannot manually...

Swetham by Tera Contributor
  • 524 Views
  • 3 replies
  • 0 helpfuls

BR to autopopulate RITM value on incident form

I have created a custom field called REQUESTED ITEM(u_requested_item) in related records. Now I have to autopopulate this field when a request is created from the incident. I have used a Before BR:Before - Insert&update condition: current.sys_class_n...

Swetham by Tera Contributor
  • 1512 Views
  • 20 replies
  • 1 helpfuls

Resolved! Flow Designer

Hello all, Can anyone please let me know how to set up the "duration" in Flow Designer?

Resolved! I was trying to write a client script and was tying the below:

 var ans = confirm(" The customer is notified of all P1 incidets.Confirm basic information is collected before submittingthis P1 incident. \n\nSelect OK to submit or Cancel to return to the record "); I am getting error for this and return. May be it...

gsindhu26_0-1694607479185.png
gsindhu26 by Tera Contributor
  • 850 Views
  • 3 replies
  • 1 helpfuls

Resolved! RITM Closure and user notification

Hello All, I have a requirement to close out all the RITMs from a given list and the corresponding requests should also be set to the states and stages given in requirement The requestor has to be notified with a close code comments stating " Your ap...

Swetham by Tera Contributor
  • 1260 Views
  • 1 replies
  • 1 helpfuls

BR working only when current.update() is added

HI, I have quite a situation where, I have written an AFTER  INSERT BR and it worked fine and updated records in san diego.. But when the same BR did not update records in UTAH, I added the current.update() and it started updating records. (function ...

Swetha M by Mega Guru
  • 1220 Views
  • 5 replies
  • 0 helpfuls

Resolved! Update field value on a form based on value in related list

Hi Team, My requirement is to update the (state value)dropdown field value of the Purchase order based on the state of the assets in the related list on the same form. If asset state is instock/available, then the PO state should be Received.

Swetha M by Mega Guru
  • 1363 Views
  • 2 replies
  • 1 helpfuls