BR to autopopulate RITM value on incident form

[Swetham]

I have created a custom field called REQUESTED ITEM(u_requested_item) in related records.

Now I have to autopopulate this field when a request is created from the incident.

I have used a Before BR:

Before - Insert&update

condition: current.sys_class_name == 'incident' && current.u_requested_item.nil()

Script: 

(function executeRule(current, previous /*null when async*/) {

if (current.sys_class_name == 'incident' && current.request_item.nil()) {
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request', current.sys_id); 
ritm.query();

if (ritm.next()) {
current.request_item = ritm.sys_id;
}
}

})(current, previous);

For some reason its not populating.

Iam using UI action from incident to create a request.

Can anyone help on this?

Thanks in advance!

[Anup Desai1]

Hi @Swetham ,

I think you have to replace current.request_item.nil() with current.u_requested_item.nil()
Please let me know if it's correct or not.

Please mark the answer correct/helpful based on Impact.
Regards, Anup

[Swetham]

I have rectified that and it still doesn't work..

[Anup Desai1]

Hellow @Swetham ,

You are trying to fetch it and trigger condition is before insert -  request. So how it will get ritm with the request which is still not created. See below line from your code.

ritm.addQuery('request', current.sys_id);

[Swetham]

I see it.. You have any suggestions?