Default value for a reference field on UI page
How to set a particular caller name as default value in Caller field(reference) on an incident form UI page.
Forum Posts
How to use this client script on a UI page
I have an onchange client script for dependency field..(my category should be populated with class(cmdb_ci's class value) value based on cmdb_ci value )I need to use this script on my UI page Client script part. I know we cannot use the same syntax ...
i want to create an ACL rule for the field
Hi i have a customer table called CNS customer in that i have a field called FLAG i want to write an ACL for this field and in user table we have a customized field called NSA authorised it's checkbox . The condition for ACL customer table's FLAG f...
internship in servicenow
hello everyone,i am sonia sebastian,currently a servicenow aspirant(self leaner).i want to do an internship in servicenow to gain practical experience and to know work culture in it industry(no prior experience in it field).can anyone suggest how sho...
Resolved! Adding tooltips to Agent workspace
Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
How to move the VIP Icon inside the caller field
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as below Below is the field style : ...
Queue Manager
Hi All, Can someone help me on how i can use queue manger application / feature.I want to auto assign cases to agents in the groups based on queue manger configuration.What plugin needs to activate ?
Resolved! incidents for a particular CI
Hi, How do i view the incidents for a particular CI using advanced relationship query.
Resolved! bussiness rule for updating a change that happens in one table to other table
bussiness rule for updating a change that happens in one table to other table
Resolved! Change Management - Assignment group mandatory field
When you click on "Request Approval" UI action, the following assignment group field is mandatory in change management. I would like to know how the assignment group become mandatory? Not seen code though!
How to link Knowledge articles to Incidents Via short description
I want to Attach Knowledge articles to Incidents via short description as user types something in short description related search results will show knowledge articles of that search
Triggering Table level UI action through API call
I'm trying to trigger UI action through the Rest API call. How can I trigger UI action present on the Table level and not the record level. Being at the table level, 'sysparm_sys_id' is not available. This is causing the rest call to fail with the be...
How to transfer dashboard and report from one user(who is in inactive status) to another user.
Hi, How to transfer dashboard and report from one user(the user profile disabled user account) to another user.
How to set filter condition as 'most recent discovery - before - Last 20days'
Hello All, While creating report, how to set filter condition as 'most recent discovery - before - Last 20days' in the snow report? We have option for 7days, 30days, 90days and 120days. How to set it for 20days?
how to find the record with the help of sys_id
Before the file migrated from dev to prod, i want to verify the sys_id exist into production or not. how to find the file with the help of sys_id.
